Sun King is a leading solar energy company operating across Africa. In Tanzania, the company focuses on distributing solar lighting and power products, supporting clean energy access for households and businesses.
Through partnerships and community outreach, Sun King aims to reduce energy poverty, enhance quality of life, and promote environmental sustainability.
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Positions:
1: After Sales Manager- Tanzania
About the role:
The successful candidate will lead Sun King’s After-Sales Operations team in Tanzania, overseeing all aspects of service delivery to ensure exceptional customer satisfaction. This includes managing warranty processes, coordinating spare parts, providing technical support, and driving efficient after-sales operations.
They will manage and develop the after-sales team, optimise processes, and foster strong relationships with both customers and service partners. Additionally, the role requires close collaboration with internal and external stakeholders to build loyalty and deliver best-in-class customer experiences.
The successful candidate will also work cross-functionally to resolve customer needs, including product replacements, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with a passion for customer satisfaction, this role is for you!
2: Aftersales Associate- EasyBuy Direct
About the role:
The successful candidate will be the operational backbone of our after-sales team, ensuring accuracy, efficiency, and seamless coordination between field teams, the SSC, and our systems. You will drive data integrity, maintain inventory accuracy, and resolve customer escalations quickly.
If you are detail-oriented, process-driven, and passionate about using data to improve processes and customer satisfaction, we’d love to hear from you!
Job Location: Unguja
The team you would join:
The EasyBuy Direct Sales team is the market-facing arm of Sun King’s pay-as-you-go (PAYG) direct-to-consumer sales business. The Easy Buy Direct Sales team recruits and manages the company’s network of thousands of commission sales agents, called “Energy Officers”, that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.
About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognised as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
Job Location: Across the country
About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognised as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manner.
Locations: Mvomero, Dodoma, Bagamoyo, Mlandizi, Mazimbu
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company’s offer meets end-users’ expectations.
6: Associate – Graphics Designer
Location: Arusha
About the role:
We are looking for a creative and detail-oriented Associate – Graphic Design to manage and elevate our visual design strategy. This role balances hands-on design, art direction, and project coordination. The ideal candidate has strong conceptual skills, a polished design aesthetic, and experience driving creative projects forward across digital and print platforms.
7: Associate Human Resource Business Partner, EasyBuy Direct
Location: Arusha
The team you would join:
Sun King’s Human Resources team supports the people operations and productivity of more than 2,800 employees and over 20,000 commission sales agents, globally. Given the company’s growth orientation, Sun King’s HR function is dynamic and people-centric.
About the role:
The Associate Human Resource Business Partner for EasyBuy will work closely with the field sales teams to ensure the effective execution of end-to-end HR activities at the field level, driving operational excellence and supporting team performance.
Location: Arusha
About the Role:
The Credit Manager – Tanzania position is a field-based role under the Global Risk and Credit team in Tanzania. The role holder will be accountable for overseeing and managing credit risk & other risks within the Easybuy business. This role requires designing, implementing, and maintaining robust credit risk controls and operational processes to strengthen/improve the portfolio health and compliance.
9: Customer Service Executives
Locations: Arusha, Tanzania
About the Role
The Customer Service Executive at Sun King will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do:
10: Customer Service Team Managers
Locations: Arusha
About the Role:
The Team Manager will manage, coach and motivate customer service executives as they engage with our customers through the different voice and non-voice platforms within the business. The Contact Centre Team Manager will bolster contact centre employees and assist in the coaching and mentoring process, ensuring that every agent is well prepared to provide a quality customer experience. They will be in charge of driving the performance of the team in line with the assigned KPIs, ensuring that they align and meet/exceed expectations through continuous engagements. You should be rational, synergetic and prepared to act as a resource to the contact centre agents.
Job Location: Arusha
The team you would join:
Sun King Learning’s delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, to facilitate learning and development for immediate and future business growth.
Location: Dodoma
About the role:
As a key member of the Corporate Risk team, you will engage with the Easy Buy team in monitoring and mitigating credit risk while overseeing fraud investigations related to our Pay-As-You-Go (PAYG) products. This position requires proactive engagement with cross-functional teams to ensure the integrity of our credit systems and safeguard the business against fraudulent activities.
Your contributions will play a critical role in maintaining transparency and reliability with our customers while ensuring the sustainability of Greenlight Planet’s credit offerings.
13: Installation & Maintenance Technician
Location: Arusha
About the role
The successful candidate will play a critical role in ensuring customers enjoy a seamless experience with Sun King’s solar inverter systems. As the frontline expert, they will be managing installation requests, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service.
Location: Arusha
About the Role:
The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organisation has adequate capacity to build business operations and resolve any technical issues employees may face.
15: Regional Collections Manager
Location: To be determined
About the role:
We are looking for a team member to join our Risk department as a Regional Collections Manager. The Employee will drive the efforts and processes related to the collection of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company meets end-users’ expectations.
Location: Central Region
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
Location: Across the Country
About the role:
We are looking for a Regional Mentor to facilitate learning delivery, develop content and mentoring sales staff & agents within the Region. You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes. This position will require extensive travel within the region.
18: Senior Service Technician – Phones
Location: Arusha
About the role:
The successful candidate will lead Sun King’s mobile phone after-sales support operations in Tanzania, ensuring exceptional service delivery and managing the end-to-end process for returned devices. They will serve as the technical expert for the phone product line, driving process excellence through automation, training, and continuous improvement.
Location: Arusha
About the role:
The Senior IT Associate will oversee and maintain IT infrastructure, deliver technical assistance across East and Southern Africa, manage endpoint devices, ensure cybersecurity, oversee call center technology, and coordinate IT procurement. They will also provide user training, work closely with departments to address IT needs, and deliver emergency technical assistance when required.
Job Location: Across the country
About the role:
The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
21: Zonal Business Manager, North
Location: North
About the role:
The Zonal Business Manager will be responsible for driving sales, managing collections, and overseeing all business operations within the assigned zone for the direct distribution of Sun King Solar products under the Pay-As-You-Go (“EasyBuy”) model.
EasyBuy enables customers to access solar products through affordable instalment payments, making clean energy solutions more accessible to off-grid and rural communities. Sales are driven through a large network of Field Agents who engage in door-to-door sales, supported by EasyBuy’s innovative technology and services.
The Zonal Business Manager will be accountable for achieving sales targets, ensuring timely and accurate collections, and expanding the distribution network sustainably and rapidly. They will lead and support a team consisting of Regional Business Managers, Area Business Managers, Sun King Store Executives, and Field Agents across the zone.
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