New Vacancies at Yas Tanzania September 2026

New Vacancies at Yas Tanzania September 2026, Yas is committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.

1: Fiber BI & Reporting Manager

Experience Required: 5 Years

Industry: Telecommunications / Fiber Broadband

CORE RESPONSIBILITIES

• Data Ownership & Governance: Ensure a clean, accurate single source of truth across systems, including data from vendors and contractors.
• BI Architecture & Reporting: Develop and maintain automated dashboards for business, financial, operational, and customer performance metrics.
• Collaborate with cross-functional teams to align BI outputs with business objectives.
• Process Optimization & Automation: Automate manual reporting processes and improve visibility across build-to-activation workflows.
• Translate business needs into technical requirements for BI development and analytics.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Data Science, Business Analytics, Computer Science, or Telecommunications.
• 5 years of experience in BI, reporting, or telecom analytics.
• Proficiency in Power BI, Tableau, SQL, and Excel.
• Experience with GIS tools is a plus.

COMPETENCIES

• Technical proficiency.
• Strong understanding of Fiber broadband KPIs and Commercial Metrix.
• Analytical rigor with a strong sense of business impact.
• Experience in telecom or ISP industry preferred.

2: Fraud and Investigation Manager

Experience Required: 7 Years

Industry Experience: Preferably Telecom Industrial Sector

CORE RESPONSIBILITIES

• Lead in-depth investigations into suspected fraud and non-fraud-related matters, ensuring a comprehensive approach to both internal and external issues.
• Prepare and review detailed investigation reports, recommending corrective actions, while ensuring compliance with legal protocols and internal policies.
• Promote effective collaboration within Yas, Mixx by Yas, and other related and the group (Axian Telecom) on fraud, investigation, cybersecurity, and training to raise awareness on fraud prevention techniques and cybersecurity fraud.
• Cultivate strong working relationships with law enforcement and other government agencies to support fraud investigations.
• Collaborate with IT and relevant teams to augment security measures against phishing, hacking, and data breaches.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or its equivalent in Computer Science, Information Technology, Digital Forensic or other related fields.
• 7 years’ experience in fraud investigation and cyber security, preferably telecom industrial sector.
• Professional certifications such as Certified Fraud Examiner (CFE) is an added advantage.

COMPETENCIES

• Strong interpersonal skills, and confidence in interrogating data, processes, and interviewing stakeholders.
• Ability to conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
• Good understanding and appreciation of financial crime risk management practices and applicable laws and regulations.

3: Customer Support, Performance & Quality Manager

Experience Required: 5 Years

CORE RESPONSIBILITIES

• Lead the governance, auditing, and continuous enhancement of back-office operations to ensure compliance, accuracy, and operational excellence.
• Champion customer-centric operational practices by identifying service gaps, improving process outcomes, and ensuring back-office activities consistently support superior customer experiences.
• Oversee capability development across operational touchpoints through targeted system training, knowledge management, and the implementation of best-practice process standards.
• Provide strategic oversight of operational performance by monitoring KPIs, SLAs, and service quality metrics, while driving timely interventions to achieve business objectives.
• Ensure effective management of regulatory complaints, escalations, and compliance obligations through robust governance, stakeholder engagement, and adherence to regulatory timelines.
• Lead change management and operational readiness activities for new systems, products, policies, and regulatory requirements, ensuring seamless adoption across the organization.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, IT/ICT/Computer Science, Operations Management, or a related field.
• 5 years’ experience in back office operations, quality assurance, or a performance monitoring role.
• Professional certification in Quality Management is an added advantage.

COMPETENCIES

• Communicates clearly and concisely.
• Proactively identifies root causes of operational issues.
• Experience with CRM platforms, case management systems or workflow management tools.
• Familiarity with data analysis tools and techniques to interpret operational metrics and trends.

4: Store Supervisor

Experience Required: Minimum 3-5 Years

CORE RESPONSIBILITIES

• Provide strategic leadership and oversight of all store operations to ensure operational excellence, compliance, and service consistency.
• Champion exceptional customer experience by ensuring delivery of high-quality service and timely resolution of customer concerns.
• Lead, coach, and develop store teams to enhance performance, productivity, and employee engagement. Foster a culture of accountability, teamwork, customer focus, and continuous learning across all staff.
• Champion customer-centric operational practices by identifying service gaps, improving process outcomes, and ensuring back-office activities consistently support superior customer experiences.
• Drive sales growth and profitability through effective execution of commercial plans, promotions, and business development activities.
• Oversee inventory and asset management to ensure optimal stock availability, accuracy, and replenishment.
• Ensure sound financial governance, regulatory compliance, and risk management across store operations.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, IT/ICT/Computer Science, Operations Management, or a related field.
• Minimum of 3-5 years of experience in retail management, with a proven track record of driving sales and managing teams.

COMPETENCIES

• Strong leadership and team management capabilities.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel).

EQUAL EMPLOYMENT OPPORTUNITY

Yas is committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.

Only shortlisted applicants will be contacted.