New Vacancies at Yas Tanzania October 2026

Table of Contents

New Vacancies at Yas Tanzania October 2026, We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices

1: Digital Growth & Engagement Specialist

Job Description

QUALIFICATIONS

Bachelor’s degree in:
- Marketing
- Digital Marketing
- Business Administration
- Communication
- Information Technology
- Computer Science
- Or related fields

EXPERIENCE

Minimum of 2 years’ experience in:
- Marketing
- Customer service
- Sales
- Telesales
- Or a similar customer-facing role
Experience within the telecommunications industry is preferred.

CORE RESPONSIBILITIES

Develop and execute strategies to grow digital channels, including app registrations, downloads, active users and digital adoption through targeted acquisition initiatives.
Drive initiatives that increase customer engagement, frequency of usage, retention and conversion across digital platforms using customer insights and behavioral data.
Design and manage customer journeys across acquisition, onboarding, activation, engagement, upselling, retention and win-back, ensuring relevant and timely customer interactions.
Monitor and analyze digital KPIs including:
- Registrations
- MAU
- Conversion
- Engagement
- Retention
- Campaign response
- Revenue contribution
Translate insights from digital KPIs into actionable improvements.

COMPETENCIES

Strong verbal and written communication skills, good listener, team player, and positive attitude is necessary.
Sound understanding of telecommunications products and services, including:
- Voice and data bundles
- Airtime
- Value-Added Services (VAS)
Strong analytical and problem-solving skills, with the ability to:
- Interpret data
- Identify trends
- Make informed decisions

2: Commission Specialist

Job Description

QUALIFICATIONS

Bachelor’s degree in:
- Computer Science
- Information Technology
- Finance
- Or a related field

EXPERIENCE

3+ years of experience in:
- Data analysis
- System analysis
- Business analysis
Experience working on financial systems.
Ability to extract and apply information for business advantage.

CORE RESPONSIBILITIES

Commission Processing: Calculate and process commissions accurately for all sales channels in line with approved incentive schemes.
Data Management: Maintain accurate sales, performance, and commission records to support timely and error-free payments.
Compliance & Audit: Ensure commission payments comply with policies, controls, and regulatory requirements.
Reporting & Analysis: Prepare commission reports and provide insights on performance trends and incentive effectiveness.
Dispute Resolution: Resolve commission-related queries and discrepancies promptly through stakeholder collaboration.
Plan Optimization: Review and recommend improvements to commission structures to drive performance and business growth.

COMPETENCIES

SQL and Database Management, including proficiency in:
- SQL Server
- Postgres
- DB2
- Oracle
- MySQL
Proficiency in analytical and reporting tools.
Knowledge in Data Science new methods, including but not limited to:
- Machine Learning
- Artificial Intelligence
- Data Visualization
- Big Data
Strong presentation and communication skills.

3: B2B Operations Manager

Job Description

QUALIFICATIONS

University degree in:
- Computer
- Electrical Engineering
- Computer Engineering
- Telecom Engineering
- Or related areas
MBA or Master’s in Science is an added advantage.

EXPERIENCE

5+ years’ experience in network operations.
Knowledgeable with Network Management Systems for network monitoring.

CORE RESPONSIBILITIES

B2B Operations Management: Lead and oversee B2B network operations and maintenance to ensure service availability, reliability, and operational excellence.
Network Performance & Incident Management: Monitor network performance, manage incidents, and drive timely resolution of faults to minimize customer impact.
Change & Service Assurance: Govern network changes, upgrades, and maintenance activities to ensure service continuity and risk mitigation.
Vendor & Stakeholder Management: Manage vendors, suppliers, and internal stakeholders to ensure SLA compliance and effective service delivery.
Operational Governance & Reporting: Deliver operational reports, KPI tracking, risk assessments, and performance reviews to support business decisions.
Team Leadership & Continuous Improvement: Lead, develop, and coach the operations team while driving process improvements, security compliance, and technology adoption.

COMPETENCIES

Passionate about digital products and services.
Proficiency in analytical and reporting tools.
Passionate about the possibilities and challenges of an increasingly digitally enabled world.
Strong presentation and communication skills.
Strategic thinker.

4: IT Service Desk Supervisor

Job Description

QUALIFICATIONS

Bachelor’s degree in:
- Information Technology
- Computer Science
- Telecommunications
- Or another technology-related field

EXPERIENCE

3+ years’ experience in system testing and monitoring.

CORE RESPONSIBILITIES

ITSM Operations Management: Lead 24×7 ITSM operations, ensuring continuous monitoring, incident management, service availability, and operational visibility across all platforms.
Incident & Major Incident Management: Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.
Service Desk Leadership: Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.
Service Delivery & SLA Governance: Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.
Operational Excellence & Continuous Improvement: Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency.
Performance Reporting & Quality Assurance: Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.

COMPETENCIES