New Vacancies at NMB Bank Plc October 2026, NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
1: Contact Center Advisor; Inclusive desk (Fixed term – 1 year) (1 Position(s))
Job Location :Head Office, Hq
Job Purpose:
To provide full Contact Centre advisor support across all approved customer service channels while also serving as a specialized support resource for customers who have hearing impairment.
Knowledge and Skills:
- Good knowledge of Contact Centre operations, customer service standards and customer complaint handling.
- Knowledge of banking products, services, and digital channels
- Ability to communicate professionally with customers across calls, chat, email, social media and video channels.
- Ability to support customers with special needs (who have hearing impairment) using sign language or approved accessible communication methods.
- Customer service call handling, service recovery, complaint management, problem solving, escalation follow-up and customer education.
- Ability to support outbound engagement, retention, sales leads, cross-selling and digital adoption initiatives where assigned.
- Ability to document issues, prepare simple reports, identify trends and recommend service improvements.
Qualifications and Experience:
- Bachelor’s degree in business administration, Banking, Finance, Accounting, Economics or any other related field.
- Professional certification or demonstrated capability in sign language is a must
- Experience in handling inbound calls, outbound calls, complaints and customer follow-up activities preferably in banking or financial services will be an added advantage
2: Legal Counsel; General Contracts (1 Position(s))
Job Location : Head Office
Job Purpose:
To assist the Senior Manager; General Contracts in drafting and reviewing general contracts.
Knowledge and Skills:
- Knowledge of Contract drafting and review, Banking and Company law.
- Business understanding of legal and risk management framework
- Must have sufficient knowledge of all legal regulations in Tanzania.
- Must demonstrate flexibility in day to day work.
- Excellent communication and interpersonal skills – must follow established communication guidelines and use good judgment in what and how to communicate with internal/external clients.
Qualifications and Experience:
- Bachelor’s degree in Law (LLB)
- Must be a Practicing Advocate
- Master’s degree in business studies is an added advantage
- Banking certification(s) is an added advantage
- Minimum of 3 years’ experience in a dynamic and fast-paced commercial legal environment.
3: Operation Transformation Analyst (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Responsible for delivering process improvement projects, while striving to improve the operation efficiency and providing insights into how to stabilize and grow business.
Knowledge and Skills:
- Strong project management skills
- Track record in driving both strategic and operational activities.
- Well-developed analytical, quantitative, and problem-solving skills having ability to sift through large amounts of data to gain insight
- Self-motivated, innovative, and ability to initiate and lead change
- Demonstrated proficiency with Microsoft Office including Visio, Excel as well as Business Intelligence/Metric reporting tools
- Ability to work independently and as part of a team.
Qualifications and Experience:
- Bachelors degree in business administration, management, Banking, Finance, or related field
- Lean Six Sigma certification.
- Project Management certification is an added advantage
- Certified Business Analyst is a plus
- 3 years of organizational change experience
- Experience working with business re-engineering processes in Financial or Banking industry.
4: Relationship Manager; Agri Retail Monitoring (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Responsible for monitoring the quality of the Agri Retail Loans portfolio by tracking arrears across branch networks, ensuring timely rectification of identified issues, and following up on the submission of post-approval loan conditions and supporting documentation.
Knowledge and Skills:
- Sound knowledge of Agribusiness economics, the role of credit in business and business development.
- Sound knowledge of Agribusiness Retail Banking products and services in the agricultural value chains.
- Excellent knowledge of agriculture sector dynamics and related laws.
- Sound understanding of other banks’ loan products, policies and procedures for cross selling purposes.
- Excellent knowledge of banking operations and financial markets in Tanzania.
- Sound knowledge of Agri market and general business environments in the agriculture value chains.
- Computer proficiency (Excel, word, power point presentation and access)
- Excellent communication (English and Kiswahili), numerical, analytical, report writing and presentation skills
- Self-motivated, innovative with ability to initiate and lead change.
- Good customer relationship management with ambition to provide solutions to customers’ expectations.
- Managerial and leadership skills (conceptual and resourcefulness)
- Strong interpersonal and networking skills for both internal and external customers
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- People management, representation, team building and developing high performing teams
Qualifications and Experience:
- Bachelors Degree
- Relevant certification(s) subject to the specific role requirements.
- Master’s degree in business studies is an added advantage
- Postgraduate education in Banking and/or Banking certification(s) is an added advantage.
- Minimum of 4 years’ banking experience, inclusive roles in credit assessment, project appraisal and other bank operations
5: Relationship Manager; Commercial – Chinese Desk (2 Position(s))
Job Location : Head Office, Hq
Job Purpose:
To advise Business Banking department on strategy towards growing Chinese Commercial Businesses customer portfolio.
Knowledge and Skills:
- Good credit analysis skills.
- Good customer relationship and sound understanding of bank’s loan products, policies and procedures.
- Conversant with standard computer applications (Excel, Word, and Access).
- Good communication skills
- Must be fluent in Chinese language.
- Good business management, leadership, coaching, and team building skills.
Qualifications and Experience:
- Bachelor’s degree in Finance, Accounting, Banking or related field
- Master’s degree in business studies is an added advantage
- Postgraduate education in Banking and/or Banking certification(s) is an added advantage
- At least 4 years’ experience in Retail Banking (SME and Commercial Business) lending and/ or Business Banking Relationship Management role.
- Experience in dealing with Chinese sector is a must
6: Specialist; Financial Crime Controls (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
To support the design, implementation, monitoring, and continuous improvement of financial crime controls across the Bank.
Knowledge and Skills:
- Familiarity with Anti-Money Laundering (AML), Counter Terrorism Financing, Counter Proliferation Financing, Customer Due Diligence (CDD), and Sanctions screening rules and regulations is essential.
- Good understanding and appreciation of financial crime risk management practices.
- Expert knowledge of AML transaction monitoring systems, analytical and investigative processes and reporting requirements.
- AML & Financial Crime Knowledge
- Sanction and watchlist screening
- Investigation and Analytical Skills
- Regulatory and Compliance Knowledge
- Strong communication skills
Qualifications and Experience:
- Bachelor’s degree in Banking, Finance, Accounting, Economics, Law, Business Administration, Actuarial Science, Data Science, Computer Science or related field
- Professional certification in AML, Financial Crime, Compliance, Sanctions Control e.g. CAMS, CFCS, CGSS, CFE will be an added advantage.
- At least 3 years of relevant professional experience in banking, financial services, AML/CFT, compliance or financial crime investigations.
Job closing date : 22-Oct-2026
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