Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.
Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia. Absa also has representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
New Job Opportunities at Absa Group December 2025
Post: write off Recoveries Officer
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To manage, control and monitor the post write-off portfolio through cost effective legal recovery of outstanding bad debt exposure by instructing 3rd party professional service providers as well as monitoring that these accounts are being treated appropriately.
Job Description
Main accountabilities and approximate time split
Operational Management
Negotiate payment arrangements on the accounts to maximize recovery on delinquent accounts.
Monitor payment arrangements between the client and the bank to ensure clients adhere to payment arrangements to avoid legal action taken against the client.
Maintain effective and professional working relationships with both internal and external stakeholders.
Pro-actively manage legal risks associated with the legal recovery portfolio of clients to maximize possible recoveries.
Optimize recovery cash flows by implementing effective and timely action.
Assertive engagements with service providers by conducting regular telecommunication and prompt response to emails.
Ensure that invoices received from attorneys and DCA’s are correct and submitted to finance department for payment.
Close off all the settled accounts timely to avoid reputational risks.
Completed and update reports in order to provide management with accurate stats for reporting purposes.
Provide suggestions for ways of improving customer services and meeting targets.
Understand and adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained.
Operate within given mandates to ensure governance adherence.
Operate with Absa policies and procedures.
Ability to work with Microsoft Excel, Word and Outlook.
Quality Management
To ensure that daily stats are completed and reported accurately.
To understand and adhere to legislative and compliance requirements.
To operate within the signed Delegated Mandates to safeguard the bank against risk on non-compliance.
Team Work
Work closely with the other team members to build strong working relationships and maintain a positive team spirit.
Appreciate and respect all team members, colleagues and Managers.
Display Absa values in all our dealings and maintain a high level of professionalism.
Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis.
Customer Service Management
To deliver a high level of service to customers, attorneys and other internal and external stakeholders as guided by the principles of Conduct Risk.
To diligently resolve queries and complaints arising from customers, DCA’s, attorneys and other stakeholders.
Risk and Control Objective
Complete required compliance and SOX attestations as per the allocated timelines.
Report all risk and loss events as a result of fraud or error. Report this to the risk manager and/or relevant parties to
mitigate possible losses, which may be incurred.
Adhere to all Company policies and procedures.
Adhere to the internal code of conduct at all times and report any irregularities to the relevant party.
Adhere to internal systems access control policies at all times and report any irregularities to the relevant party
Technical skills / Competencies
In-depth knowledge of the full Absa Retail product set in-country, local business services and corporate business services
Detailed working knowledge of Risk and Credit policies and procedures.
Ability to function independently.
Negotiation Skills.
Proficient in MS Outlook (Word, Excel, PowerPoint, Outlook and Internet).
Education and Experience Required
2 years collections experience
Product knowledge
Proficient in MS Office (Word, Excel, PowerPoint, Outlook and Internet)
No criminal record
Preferred:
Post write-off experience for a financial institution.
Product knowledge (cards & loans).
 Essential
Knowledge of the Banking environment
Knowledge of strategy formulation
Verbal and written communication skills
Stakeholder management skills
Analytical skills
Conflict management Skills
Networking Skills
Excellent project management experience in managing, leading and delivering on projects
Highly organised and methodical
Ability to successfully manage multiple work streams and priorities simultaneously.
Preferred
Honesty and integrity
Post write-off experience for a financial institution.
Product knowledge (cards & loans).
Experience, qualifications and other requirements specific to the role
Bachelor’s degree in commerce, Business Administration, Finance, Banking or Risk or similar qualifications.
End Date: December 31, 2025 (6 days left to apply)
Leave a Comment