Job Vacancies at Vodacom Tanzana May 2026

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Job Vacancies at Vodacom Tanzana May 2026, At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

1: Contact & Digital Channels Engineer

Dar Es Salaam, Tanzania, United Republic of

Role purpose:

•Design and operate robust systems that ensure continuous availability and operational reliability

•Drive and accelerate internal development through scalable platforms, optimized processes, and continuous capability improvement related to Contact center and Digital Care.

•Responsible for supporting seamless delivery of projects on Contact center and digital channels systems space.

Key accountabilities and decision ownership

The person in this role will be responsible for the following;

•Champion the design, development, and continuous improvement of IVR-based self-care journeys to reduce reliance on assisted channels and enhance customer autonomy.

•Ensure high availability of contact center systems by driving proactive monitoring and rapid incident resolution, while supporting the automation of routine tasks and system health diagnostics to sustain reliable digital service delivery.

•Enable the transition into internally driven development with a particular focus on IVR and chatbot orchestration.

•Provide technical stewardship for the call center as aa service (CCaaS) operating model by managing Multi tenancy deployments, ensuring SLA compliance, and supporting enterprise customers.

•Manage systems problems, Incidents and service requests as per the SLA.

•Assist in acquiring and maintain technology Infrastructure for Customer Experience Systems.

•Manage systems/applications changes and projects and ensuring their timely delivery.

•Manage systems capacity & performance of Customer Experience Systems

•Ensuring compliance with cyber security policies, procedures and processes related to contact and digital channels systems

Who you are

Core competencies, knowledge and experience
•Excellent Technical and Analytical Skills

•Excellent problem-solving abilities

•Actively manages own personal and professional growth

•Excellent communication skills and team player

•Detail oriented and able to apply critical thinking whilst operating with precision

Must have technical/professional qualifications:
•B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration.

•Minimum of 3 years’ experience in the telecommunication/ IT environment with strong knowledge on contact center, chatbot and social media solutions

•Working experience in Artificial Intelligence, NLP technologies, Automations and cognitive machine learning

•Working experience on programming language such as Java, Python, C#, JavaScript

•Experience in web technologies such as RESTful APIs, JSON, HTTP/S

•Knowledge on Backend Frameworks like Spring Boot, .NET, Node.js and Version Control like GitHub, GitLab, Bitbucket etc

•Working knowledge on RDBMS Databases – MS SQL Server, MySQL, Oracle, Maria etc.

•Working knowledge on Windows Server 2012 and above, Red hat UNIX/Linux Operating Systems, F5 Load balancers.

•Prior Experience in contact centers and social media channels is an added advantage

2: Merchant Analyst

Dar Es Salaam, Tanzania, United Republic of

Role purpose:

Merchant Analyst will be responsible for extracting, analysing, and reporting merchant and channel performance data to support business decision-making. This role ensures accurate KPI tracking, provides commercial insights, and collaborates with cross-functional teams to drive growth and efficiency.

Key accountabilities and decision ownership:

• Own the design, execution, and optimization of SQL queries and BI reports to ensure robust data extraction and analysis.

• Guarantee accuracy and timeliness of merchant performance dashboards and KPIs to support business decision‑making.

• Translate data into actionable insights that influence commercial strategies and drive business growth.

• Manage reporting processes for merchant acquisition channels, commissions, payouts, and post‑campaign analysis.

• Oversee reward and recognition program reporting while collaborating with MIS and stakeholders to resolve data issues effectively

Core competencies, knowledge and experience

• Strong analytical thinking and problem‑solving skills with the ability to translate complex data into actionable insights.

• Advanced SQL expertise for query optimization and data extraction across multiple sources.

• Proven ability to design, build, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or Looker.

• Commercial acumen and business‑oriented mindset to identify opportunities, performance gaps, and customer value drivers.

• Effective communication and collaboration skills to convey insights, resolve data issues, and support business cases.

Must have technical / professional qualifications:

• Bachelor’s degree in Statistics, Accounting, Actuarial Science, Data Science, Economics, or related field.

• Advanced SQL skills with query optimization expertise.

• Proficiency in BI tools such as Power BI, Tableau, or Looker.

• Solid grounding in data visualization and reporting best practices.

• Desirable: Knowledge of Python/R for advanced analytics and ETL/data warehousing processes.

Dar Es Salaam, Tanzania, United Republic of

Who you are

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