New Vacancies at MEND East Africa Ltd September 2026, Mend East Africa Limited is recruiting on behalf of our client, a leading Microfinance Institution in Tanzania. We are seeking qualified, experienced, and motivated professionals to fill the following positions based in Dar es Salaam.
1. CUSTOMER SERVICE EXECUTIVE
Department: Customer Service
Reports To: Microfinance Operations Manager
Location: Dar es Salaam, Tanzania
Job Purpose
Responsible for delivering exceptional customer service while supporting business growth through customer acquisition, onboarding, relationship management, and cross-selling. Serves as the first point of contact, ensuring seamless customer experience, timely complaint resolution, regulatory compliance, and financial inclusion.
Key Responsibilities
Operations & Compliance
Customer Service Excellence: Welcome customers professionally, respond promptly to inquiries/complaints, and follow up to ensure full resolution.
Acquisition & Growth: Support branch acquisition activities, referrals, and onboarding to expand company customer base.
Relationship Management: Maintain regular contact with customers to understand financial needs, recommend solutions, and foster loyalty.
Cross-Selling & Sales: Promote loan and insurance products, generate qualified leads for Credit & BD team, and meet sales targets.
Onboarding & KYC: Facilitate customer onboarding, verify documentation, and ensure strict compliance with KYC, CDD, and AML/CFT rules.
Digital Support: Assist customers with application forms, record updates, and adoption of digital financial services.
Compliance & Protection: Adhere to Bank of Tanzania customer protection guidelines, maintain confidentiality, and report suspicious transactions.
Reporting & Feedback: Maintain interaction logs, monitor service KPIs, and prepare daily/weekly/monthly reports.
Qualifications & Experience
Education: Diploma or Bachelor’s Degree in Business Administration, Banking, Finance, Marketing, Customer Service, or related field.
Experience: Minimum 2 years’ experience in customer service, relationship management, or front-office operations in a bank or microfinance institution.
Added Advantage: Professional certification in Customer Service/Relationship Management and CRM software experience.
Core Competencies
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Customer-centric mindset
Attention to detail and accuracy
Ability to work under pressure and meet targets
Proficiency in Microsoft Office Suite
2. CREDIT ACCOUNTANT
Industry: Microfinance
Reports To: Microfinance Operations Manager
Location: Dar es Salaam, Tanzania
Job Purpose
On behalf of our client in the microfinance sector, we are seeking a Credit Accountant to ensure accuracy, integrity, and completeness of financial transactions relating to lending operations. Oversees loan accounting, portfolio reconciliations, interest calculations, disbursements, repayment accounting, and regulatory compliance (BOT & Tax laws).
Key Responsibilities
Compliance & Operations
Loan Portfolio Accounting: Maintain accurate records for disbursements, repayments, write-offs, and recoveries in Core Banking / LMS.
Financial Reporting: Prepare daily, weekly, monthly, and annual reports on loan portfolio performance and management accounts.
Reconciliations & Controls: Perform daily reconciliations of loan, bank, and suspense accounts; strengthen lending controls.
Revenue Management: Verify interest calculations, penalty charges, and reconcile revenue with General Ledger.
Regulatory Compliance: Ensure full compliance with Bank of Tanzania statutory returns, IFRS, VAT, PAYE, and tax filings.
Audit & Risk Management: Support internal/external audits, mitigate financial risks, and enforce internal control policies.
Budgeting & Analysis: Assist in budgeting, analyze portfolio trends, revenue drivers, and loan profitability.
Stakeholder Support: Collaborate with Loan Officers, Operations, and ICT on system reconciliations and efficiency.
Qualifications & Experience
Education: Bachelor’s Degree in Accounting, Finance, Commerce, or related field.
Certification: CPA (T), ACCA, or equivalent professional qualification highly desirable.
Experience: Minimum 3 years’ experience in accounting within a microfinance institution, bank, or regulated financial entity.
Specialization: Strong expertise in loan portfolio accounting and financial reporting.
Technical Competencies
Proficiency in Core Banking Systems and accounting software
Strong knowledge of IFRS and BOT regulatory requirements
Advanced Microsoft Excel skills
Analytical and problem-solving abilities
High attention to detail and accuracy
Knowledge of tax laws (VAT, PAYE, withholding tax)
3. CREDIT OFFICER
Location: Dar es Salaam, Tanzania
Job Purpose
Responsible for driving business growth through customer acquisition, loan portfolio development, and relationship management while maintaining high credit portfolio quality. Responsible for credit assessment, monitoring portfolio performance, and timely loan collections in compliance with company policy and Bank of Tanzania regulations.
Key Responsibilities
Operations & Compliance
Business Development & Growth: Execute portfolio growth strategies, acquire and onboard clients across individual, MSME, and group segments.
Credit Appraisal & Processing: Conduct preliminary screening, customer interviews, comprehensive credit appraisals, and financial analysis.
Portfolio Management: Monitor customer business performance, conduct regular field visits, and maintain low default rates.
Collections & Recovery: Perform timely follow-ups, enforce collection strategies, and manage Portfolio at Risk (PAR) within target limits.
KYC & Regulatory Compliance: Conduct KYC, CDD, and AML/CFT checks to adhere strictly to Bank of Tanzania regulations.
Documentation & Security: Ensure complete, accurate loan file documentation and safeguard client data confidentiality.
Risk & Fraud Mitigation: Identify potential operational risks, fraud indicators, and non-performing loans early.
Reporting & Administration: Prepare daily, weekly, and monthly portfolio performance, disbursement, and collection reports.
Qualifications & Experience
Education: Diploma or Bachelor’s Degree in Business Administration, Banking, Finance, Microfinance, Marketing, or related field.
Experience: Minimum 2-3 years’ experience in loan origination, sales, credit appraisal, or portfolio management within a bank or MFI.
Added Advantage: Professional certification in Credit Management, Banking, or Risk Management.
Core Competencies
Strong sales and business development skills
Excellent credit analysis and financial assessment abilities
Effective communication and negotiation skills
Ability to build and maintain client relationships
Results-oriented with target-driven mindset
Field mobility and willingness to conduct client visits
Proficiency in Microsoft Office applications
4. MICROFINANCE OPERATIONS MANAGER
Department: Operations
Reports To: Chief Executive Officer
Location: Dar es Salaam, Tanzania
Job Purpose
Responsible for providing strategic and operational leadership to the Company’s microfinance business to drive sustainable growth, operational excellence, portfolio quality, profitability, and exceptional customer experience. Oversees lending operations, branch performance, customer service, insurance services, collections, operational risk, compliance, and staff performance while ensuring business, financial, and regulatory objectives are met.
Key Responsibilities
Business Growth & Portfolio Development
Develop and execute operational strategies to drive loan portfolio growth, expand customer acquisition, explore new market segments, support new product rollouts, and meet growth targets.
Lending Operations & Credit
Oversee the end-to-end credit process (appraisal, approval, disbursement, recovery). Ensure fast turnaround times, maintain portfolio quality, and utilize digital lending platforms effectively.
Branch Operations & Delivery
Manage daily branch/service center operations, ensure consistent policy implementation, enforce cash/security controls, conduct regular site visits, and support expansion strategies.
Customer Experience
Foster a customer-centric culture, oversee seamless onboarding, handle escalated complaints promptly, monitor satisfaction metrics, and promote financial literacy initiatives.
Risk Management & Compliance
Ensure full adherence to Bank of Tanzania Microfinance Regulations, AML/CFT, KYC rules, and consumer protection guidelines while maintaining robust internal controls.
Financial & Operational Performance
Manage departmental budgets, optimize resource usage, monitor branch profitability/costs, and prepare operational reports for Management and the Board.
People Leadership
Lead, recruit, mentor, and coach high-performing teams. Set clear performance objectives, conduct reviews, and foster accountability and continuous development.
Stakeholder Management
Build strong relationships with regulators, partners, and service providers while collaborating closely with Finance, Credit, Risk, IT, and Business Development teams.
Qualifications & Experience
Education: Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or related field. Master’s Degree or professional certifications (Banking, Risk Management, Project Management) are an added advantage.
Experience: Minimum 6 years’ experience in banking, microfinance, or financial services, with at least 3 years in a management role overseeing lending or branch operations.
Core Competencies
Strategic thinking and leadership abilities
Strong knowledge of microfinance operations and BOT regulations
Excellent financial management and analytical skills
Proven people management and team development capabilities
Effective communication and stakeholder management
Problem-solving and decision-making skills
Proficiency in Core Banking Systems and Microsoft Office Suite
Results-driven with a track record of achieving operational targets
HOW TO APPLY
Submit your application letter and CV directly via email to:
Email: info@mend-ea.co.tz
Location: Dar es Salaam, Tanzania
Mend East Africa Limited is an equal opportunity employer. Only shortlisted candidates will be contacted for interviews.
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