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New Vacancies at NBC Bank September 2026, NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

1: Sales Coordinator – Performance & Acquisition

Job Summary

To coordinate and drive the nationwide Agency Banking Lead Generation Programme by monitoring acquisition performance, coordinating commercial initiatives, supporting field execution, ensuring quality onboarding, facilitating performance management and enabling achievement of national Agent acquisition and customer growth targets.

Job Description

Key Accountabilities:

National Lead Generation Programme Coordination (25%)

Responsible for coordinating the nationwide Lead Generation Programme to ensure consistent execution across all branches.

Responsibilities

Coordinate implementation of the Lead Generation Programme across all branches.
Coordinate Agent acquisition campaigns.
Coordinate Account Opening campaigns.
Coordinate Insurance acquisition initiatives.
Ensure consistent execution of approved acquisition strategies.
Monitor implementation of national acquisition plans.
Coordinate branch support activities.
Support rollout of new acquisition initiatives.

Performance Management, Coaching & Capability Development (25%)

Responsible for driving performance management and capability development of the Lead Generation Programme.

Responsibilities

Coordinate the Lead Generator performance appraisal process by providing functional performance assessments and recommendations.
First hand in days coaching to new Lead Generators
Coordinate daily, weekly and monthly sales review meetings.
Develop and monitor formal coaching plans.
Identify training needs and recommend development interventions.
Coordinate recognition and motivation programs for Lead Generators.
Monitor achievement of acquisition KPIs.
Analyze productivity trends and recommend improvement actions.
Support Managers and Relationship Managers in improving acquisition performance.

Acquisition Performance & Commercial Campaign Coordination (20%)

Responsible for monitoring national acquisition performance and coordinating commercial growth initiatives.

Responsibilities

Monitor Agent onboarding performance.
Monitor Agent Activation.
Monitor Customer Account Opening performance.
Coordinate commercial acquisition campaigns.
Monitor branch acquisition performance.
Track productivity by branch, region and zone.
Analyze conversion rates.
Recommend initiatives to improve acquisition performance.

Quality Assurance, Compliance & Operational Support (15%)

Responsible for maintaining quality standards within the acquisition program.

Responsibilities

Monitor compliance of Agent onboarding documentation.
Review application quality trends.
Monitor turnaround times.
Escalate system and process issues affect acquisition performance.
Coordinate resolution of acquisition-related operational issues.
Monitor adherence to approved acquisition procedures.
Recommend process improvements.

Reporting, Analytics & Stakeholder Coordination (15%)

Responsible for performance reporting and program coordination.

Responsibilities

Prepare national Lead Generation performance reports.
Develop daily, weekly and monthly dashboards.
Monitor achievement of national acquisition targets.
Analyze acquisition trends.
Present performance reports to Management.
Coordinate with Relationship Managers, Managers – Performance & Expansion, Branches, Operations, Technology and Business Support.
Provide recommendations for continuous improvement of the Lead Generation Programme.

Education and Experience Required:

Education

Bachelor’s degree in business administration, Banking, Finance, Marketing, Economics, Commerce, Statistics, Information Systems or any other related business field from a recognized institution.
Professional certification in Sales, Project Management, Business Analysis or Customer Relationship Management will be an added advantage.

Experience

Minimum of three (3) years’ experience in Retail Banking, Agency Banking, Sales Management, Business Development, Relationship Management or Branch Banking.
Experience in sales performance management and customer acquisition.
Experience coordinating sales or business development programs across multiple locations.
Experience in preparation and analysis of management reports and business performance dashboards.
Experience in Agency Banking operations or Lead Generation program will be an added advantage.
Experience working with digital sales systems, CRM platforms or performance management tools will be an added advantage.

Knowledge, Skills and Competencies Required:

Knowledge

Agency Banking business model.
Retail Banking products and services.
Sales management principles.
Customer acquisition and onboarding processes.
Agent onboarding processes and KYC requirements.
Performance management methodologies.
Business performance reporting and analytics.
Sales planning and campaign management.
Business process improvement.
Banking policies and regulatory requirements relating to customer onboarding.
Microsoft Office Suite (Excel, Word, PowerPoint).
Data visualization and reporting tools (e.g. Power BI) will be an added advantage.

Skills

Sales coordination and performance management.
Strong analytical and reporting skills.
Business data analysis and interpretation.
Presentation and facilitation skills.
Stakeholder management.
Planning and organizing.
Problem-solving and decision-making.
Communication and interpersonal skills.
Coaching and mentoring.
Report writing.
Time management.
Negotiation and influencing skills.
Customer relationship management.

Competencies

Technical Competencies

Business Performance Monitoring.
Sales Performance Management.
Commercial Campaign Coordination.
Customer Acquisition Management.
Agent Performance Analysis.
Business Reporting.
Business Systems Coordination.
Quality Assurance.
Business Planning.

Behavioral Competencies

Customer Focus.
Results Orientation.
Accountability.
Teamwork and Collaboration.
Continuous Improvement.
Initiative.
Adaptability.
Integrity and Professionalism.
Attention to Detail.
Resilience.
Relationship Building.

Risk Management

Operation risk
Conduct risk
Reputation risk

Qualifications

Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – Office Administration, Commercial mindset – Junior (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development),

Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)

2: Credit Analyst

Job Summary

The Credit Analyst is responsible for evaluating and analyzing credit applications from individual and business clients to assess creditworthiness and manage risk exposure. The role will be based upcountry, specifically in Dodoma or any other assigned region, and will provide dedicated credit support for Special Schemes, including TPDF and other assigned schemes.

The role will also continue to support HQ Credit business-as-usual activities, including application reviews, exception handling, portfolio follow-ups, stakeholder engagement, and operational support. This involves conducting comprehensive financial assessments, reviewing documentation, coordinating with regional and HQ stakeholders, and ensuring all activities are performed within the bank’s policies, regulatory guidelines, and agreed service standards.

Job Description

Key Responsibilities

1. Evaluation and Analysis of Credit Applications (60%)

Conduct comprehensive assessments of credit applications from individual and business clients.
Analyze financial statements, credit histories, and relevant documentation to determine creditworthiness and identify potential risks.
Ensure that all loan applications are thoroughly reviewed for any signs of fraud, including verifying client identification, signatures, and supporting documentation.
Ensure timely assessments of credit applications within the agreed SLA time, maintaining operational efficiency.
Align all assessments and recommendations with the approved Retail Credit Policy and established product processes.
Make informed credit decisions (sanctioning) on loan applications from special schemes and other assignments from the Head of Retail Credit, subject to the delegated approval mandate assigned by the Head of Retail Credit.
Perform thorough credit reference checks and due diligence before processing applications to mitigate risk exposure.
Ensure employer confirmation is conducted on all applications prior to recommendations to validate applicant information.
Continuously monitor and analyze emerging credit trends to refine assessment methodologies and enhance risk evaluation.
Verify that no loan applications are processed for any branch or customer that has been suspended from lending due to breaches of any established triggers. This verification must be conducted prior to any loan processing.
Ensure timely engagement with all relevant stakeholders—Legal Team, Treasury Team, Security Management Unit (SMU), branch network, etc.—to align secured loan applications with agreed SLAs for credit processes.

2. Preparation of Offer Letters and Client Communication (15%)

Draft and issue offer letters and provide timely feedback regarding approved facilities to clients through branch networks.
Ensure all secured loans complete their collateralization procedures before making recommendations for the Manager’s approval.
Facilitate effective communication post-approval to ensure a smooth onboarding process for clients.
Review and verify all required loan documentation, including land rent, valuation, insurance, title deeds, and mortgages, to ensure that all securities for loans are in order and up to date.

3. Analysis of Customer Requests (5%)

Review and analyze requests for loan restructuring and other financial products, ensuring alignment with the bank’s risk appetite.
Conduct risk assessments on restructured loans to evaluate the impact on portfolio performance.
Ensure compliance with regulatory requirements and internal policies for all client requests to uphold risk management standards.

4. People Management (5%)

Collaborate with team members and branch staff to foster a positive and productive working environment.
Ensure a succession plan is in place for team members, promoting professional development.
Be prepared for job rotations and support other units within the Retail Credit team as needed.
Conduct training sessions and facilitate knowledge sharing among colleagues to enhance team capabilities.

5. Compliance with Internal Policies and Regulatory Requirements (10%)

Ensure all credit evaluations and approvals strictly adhere to NBC Bank’s internal policies and relevant regulatory requirements.
Stay informed about regulatory changes and proactively implement necessary adjustments to processes to maintain compliance and minimize audit findings.
Participate in internal audits and contribute to the development of action plans to address any identified compliance gaps.

6. Additional Responsibilities (5%)

Be flexible and adaptable in accepting and fulfilling additional tasks as assigned, demonstrating a willingness to learn and execute these responsibilities accurately and within specified timelines.

Education and Experience Required

A degree or advanced diploma in Finance, Banking, or Business Administration.
At least 1 year of experience in a related field.

Knowledge, Skills, and Competencies

Interpersonal skills.
Ability to work under pressure.
Analytical skills.
Communication skills.
Microsoft Office/PC skills.
Credit risk skills.

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Credit Risk (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development),

Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)

3: Business Development Officer

Job Summary

Recruitment and Management of borrowing customers under Micro-SME segment (Kua Nasi, Agriculture & LaRiba) and ensure growth of quality loan portfolio as per Bank’s Credit policy and Product Procedure Manuals.

Job Description

Key Accountabilities

Growth of quality loan portfolio (Branch targets)

Onboarding of eligible borrowing customers as per Product Procedure Manuals
Follow up on pipelines/sale leads to ensure maturity within agreed TAT.
Identify, explore, and negotiate business (lending) opportunities with existing and new and customers.
Engaging with external and internal business stakeholders to ensure that the Bank’s interests are properly presented and safeguarded.

Credit underwriting functions

Receive and review Credit applications and ensure compliance to approved checklist of required documents.
Liaise with CRC members to ensure eligible customers are visited to validate the information submitted, business and collaterals provided.
Assessment (credit appraisal) of Micro-SME credit applications to determine creditworthiness for Bank’s financing in-line with Product Procedure Manuals.
Ensure all credit applications forwarded to HQ for approval were reviewed, discussed, and deliberated by CRC (as per Product Procedure)
Attend/address all issues or queries raised by HQ (Retail credit/Business) in collaboration with CRC without compromising procedure.

Loan Portfolio Management

Ensure approved loans adhere to approved terms and conditions.
Ensure post disbursement business visits are made to confirm fund utilization and report/take necessary action where deviation occurs.
Ensure customers’ visits are made and reports are prepared as per the Bank’s guidelines.
Ensure proper documentation and record keeping of all approved credit application documents at branch.
Facilitate timely renewal/refinancing of eligible existing facilities.
Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
Help branch to devise and execute turnaround or recovery measures geared to improve quality of loan portfolio.

Deposit mobilization & Cross selling

Mobilize deposits from new and existing Micro-SME customers under KUA NASI, NBC Shambani and La Riba segments.
Cross selling of Bank’s existing and new products & services Support Liaison role between internal and external stakeholders

Capacity building

Conduct mass marketing/training with customers (potential & existing)
Conduct products awareness sessions with branches or external customers

Relationship management & Advisory function

Develop and maintain business relationships with customers on the Bank’s behalf.
Customer advisor on various business or lending requirements and devise proper credit structuring.

Reporting & Meeting attendance

Compulsory attendance at CRC, Loan delinquency and collections meetings etc as directed by authority.
Preparation and submitting of standard periodic reports or any report as required by management.

Education and Experience Required:

Education required.

Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking certification will be an added advantage.

Experience required.

At least 1 year working experience in the Banking industry.
Experience in Micro-SME lending will be an added advantage.

Knowledge & Skills:

Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements),

Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)