New Vacancies at UBA Tanzania November 2026

Table of Contents

New Vacancies at UBA Tanzania November 2026, Global Banking, African Excellence.

With presence in 20 African countries, and the only African financial services group providing wholesale banking services in New York and London, supported by offices in Paris and Dubai, we connect Africa to the world and the world to Africa.

1: Customer Service Officer

JOB OBJECTIVES

Responsible for maintaining regular contact with both new and existing customers to support routine account management activities. This includes ensuring that all customer accounts are properly documented and updated in accordance with organizational requirements.
Additionally, the Customer Service Officer provides customers with clear and timely information to enhance their awareness and understanding of the bank’s products and services, helping them make informed financial decisions.

DUTIES AND RESPONSIBILITIES

Ensure effective and efficient implementation of bank-wide policies with respect to branch operations.
Ensure effective and timely service delivery to customers.
Maintain a customer-friendly disposition.
Review account opening documents and ensure timely account opening.
Ensure prompt turnaround time (TAT) in line with service levels.
Prepare and render reports on time.
Acknowledge MICR cheques issued on the system.
Process customer cheque and card requests.
Manage accounts and process account reactivation.
Process standing instructions.
Respond to reference letters in a timely manner.
Print off-cycle customer statements.
Ensure effective utilization of physical assets.
Maintain up-to-date transaction registers.
Ensure adequate controls over records.
Ensure zero fraud/error rates.
Render timely statements to customers.
Provide referrals for newly opened accounts and provide debit cards (closed referrals).
Perform dormant account activations at the branch to achieve an acceptable level.
Ensure cross-selling of bank products, including MoneyGram, Western Union, agency banking, P.O.S, FX, etc.
Ensure the Digital Banking Equipment Rate (LEO, Internet Banking, Mobile, etc.) is clearly communicated to all existing and new clients.
Grow remittance volumes by recruiting customers for Western Union, MoneyGram, etc.
Sell VPP and prepaid cards.

KEY PERFORMANCE INDICATORS

Maintenance of agreed TAT in line with defined service levels.
Number of outstanding account-opening documentation items not duly completed by the designated officer.
Number of customer complaints/customer satisfaction surveys as administered by SOWs, etc.
Cheque book maintenance and accuracy.
Audit and Inspection Report ratings of branches.
Operational loss level.
Adherence to Cash on Premises limits.
Number of policy breaches/regulatory infractions.
Number/value of branch fraud cases.
Dormant account activations.
Rise in Digital Banking Equipment Rate.
Cross-selling of bank products.

JOB REQUIREMENTS

Education

Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.
Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including credit passes in Mathematics and English Language.

KEY COMPETENCY REQUIREMENTS

Knowledge

Good knowledge and understanding of banking operations.
Good product knowledge.
Good understanding of customer services.
Good understanding of the operational, credit and regulatory risks facing the business.
Good control sense.

Skills/Competencies

Excellent customer service orientation.
Smart appearance.
High level of integrity.
Good communication skills.
Selling skills.
Basic product knowledge.
Attention to detail.
Good interpersonal skills.
Fast and error-free processing.
Problem-solving abilities.

REPORTING RELATIONSHIPS

Functionally reports to: Customer Service Manager.
Administratively reports to: Same as above (Customer Service Manager).

2: Facilities Management Officer

JOB OBJECTIVE

Ensure proper maintenance and consistent functionality of all mechanical, power and electrical equipment.

DUTIES AND RESPONSIBILITIES

Responsible for issues concerning elevators, generators, transformers and the likes.
Make requests for the purchase or repair of equipment.
Ensure that standards are strictly adhered to.
Ensure renewal of lease agreements, contracts for vendors and service providers.
Relate directly with vendors and service providers to ensure that SLAs are met.
Ensure the Bank’s office and ATM premises are clean and that air conditioning is functioning.
Initiate purchase of stationery and other Bank assets.
Manage the store and ensure it is stocked at all times.
Manage fuel cards for generators and ensure the logbooks are well managed.
Perform any other duties as assigned by the supervisor.

KEY PERFORMANCE INDICATORS

Availability of service.
Number of complaints from internal and external customers.
Turnaround time (TAT) for carrying out responses and solving complaints.
Customer service delivery index.
Cleanliness of the Bank premises.

MINIMUM EDUCATION QUALIFICATIONS

Minimum educational level: Bachelor’s Degree.

PREVIOUS WORK EXPERIENCE REQUIREMENTS

Minimum requisite experience: 3 years’ relevant experience.

KEY COMPETENCY LIST

Knowledge

Banking operations, policies and procedures.
Banking organizational structure.
Technical knowledge.

Skills/Competencies

Professional disposition.
Problem-solving skills.
Business awareness.
Creativity and innovation.
Result orientation.
Analytical thinking.
Multitasking.
Ability to manage complexities.
Numerical ability.
Logistic management.
Facilitation.
Facilities management.

3: Bank Teller

JOB OBJECTIVE

To manage cash and cheque transactions and to maintain good service delivery at teller points.

DUTIES AND RESPONSIBILITIES

Ensure prompt and efficient payment and posting of all cash and cheque transactions.
Ensure proper balancing on a daily basis.
Oversee responsibility for service delivery at teller points.
Perform any other duties as assigned by the supervisor.

KEY PERFORMANCE INDICATORS

Turnaround time.
Customer delivery service index.
Amount of revenue accrued through processing of customer transactions.
Number of error transactions.
Number of shortages and overages.

MINIMUM EDUCATION QUALIFICATIONS

Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.
Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including credit passes in Mathematics and English Language.

KEY COMPETENCY LIST

Knowledge