New Vacancies at NBC Bank September 2026

New Vacancies at NBC Bank September 2026, NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

1: Relationship Manager-Fisheries

Job Summary

Responsible for driving growth in the fisheries business through new client acquisition, effective processing and assessment of credit applications from branches, development of business growth proposals, and the booking of quality loans in line with the Bank’s credit standards.

Job Description​

Main Responsibilities

Customer Acquisition & Credit Assessment

• Identify, acquire, and onboard fisheries farmers, cooperatives, and agribusiness enterprises as new clients.
• Build and maintain strong relationships with clients, stakeholders, and industry partners while providing advisory support on appropriate financing solutions.
• Maintain an up-to-date understanding of the fisheries sector in Tanzania, including client needs, market trends, sector risks, and financing requirements across the fisheries value chain.
• Assess loan applications submitted by fisheries farmers, cooperatives, and agribusiness enterprises.
• Evaluate business viability, repayment capacity, cash flow strength, collateral adequacy, and fisheries sector-specific risks.

 Loan Structuring & Disbursement

• Structure financing solutions tailored to fisheries production cycles, business models, and client cash flow patterns.
• Recommend suitable financial products, including working capital loans, asset finance, and insurance-backed credit solutions.
• Ensure approved facilities are disbursed accurately and within agreed timelines, in line with approved terms and internal procedures

 Monitoring & Portfolio Management

•  Conduct regular monitoring of financed farms, projects, and enterprises to assess business performance and repayment capacity.
• Identify early warning indicators of financial distress, operational challenges, or deteriorating credit quality, and recommend appropriate remedial actions.
• Maintain a healthy and high-quality loan portfolio by ensuring timely repayments, effective follow-up, and minimal arrears

Risk Management & Compliance

• Ensure full adherence to credit policies, internal procedures, regulatory requirements, and applicable fisheries sector standards.
•  Promote fisheries insurance, risk-sharing mechanisms, and other mitigation tools to safeguard both clients and the Bank.
• Ensure all lending activities are conducted in line with the Bank’s risk appetite, credit standards, and compliance requirements

 Capacity Building & Advisory

•  Educate fisheries clients on financial literacy, record keeping, responsible borrowing, and sound business management practices.
• Provide advisory support to clients on best practices in fisheries management and sustainable business operations.
• Facilitate linkages between clients and relevant technical service providers, input suppliers, markets, and other value chain actors.

 Reporting & Documentation

• Prepare and submit periodic reports on the performance of the fisheries loan portfolio.
• Document lessons learned, emerging opportunities, sector risks, and challenges affecting fisheries business development.
• Maintain accurate and up-to-date client, credit, and portfolio documentation in accordance with internal standards

Reporting & Meeting attendance 

• Attend Credit Risk Committee meetings, business review meetings, loan delinquency and collections meetings, and any other meetings as directed by management.
• Prepare and submit periodic reports and any other reports required by management within agreed timelines.
• Provide updates on portfolio performance, business development activities, credit quality, and key sector developments

Education and Experience Required

Education

•  Bachelor’s degree in Aquaculture, Animal Science, Agribusiness, or any other related field.
• Sound knowledge of fisheries business value chains, and related financing requirements

Experience

• 2 years and above work experience in agribusiness financing with exposure to Fisheries clients.
•  Field experience in conducting farm visits, fisheries project evaluations, client interviews, and capacity assessments.

Additional Skills/Competencies

• Strong analytical, financial assessment, and credit appraisal skills..
• Excellent communication, negotiation, stakeholder engagement, and relationship management skills.
• Good understanding of fisheries sector dynamics, risks, and opportunities.
• Ability and willingness to travel extensively to rural and field locations

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements),

Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements),

Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development),

Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)

2: Tele sales & Digital Support Manager

Job Summary

To lead and manage tele sales and digital support operations by driving customer acquisition, sales conversion, service excellence, and digital channel adoption. The role is responsible for optimizing customer engagement through contact center platforms, digital support channels, and proactive sales initiatives to achieve business growth, portfolio expansion, and enhanced customer experience.

Job Description​

Key Accountabilities

Accountability:  Tele sales Strategy & Revenue Growth (30%)

• Develop and execute tele sales strategies aligned with business growth objectives.
• Drive acquisition of new customers and growth of retail banking products through outbound and inbound sales campaigns.
• Monitor sales conversion rates and implement initiatives to improve productivity and performance.
• Identify opportunities for cross-selling and upselling across customer segments.
• Manage tele sales pipelines and ensure achievement of monthly and annual sales targets.
• Coordinate targeted campaigns for loans, deposits, cards, digital products, and other banking solutions.
• Support digital loan onboarding

Accountability:  Digital Support & Customer Experience (30%)

• Oversee customer support across mobile banking app, internet banking, agency banking, ATM, cards, and USSD channels.
• Drive onboarding and activation of customers onto digital banking platforms.
• Improve digital adoption and migration from branch transactions to self-service channels.
• Ensure prompt resolution of customer issues related to digital banking access, failed transactions, login issues, and service disruptions.
• Monitor digital channel performance and customer usage trends to improve customer experience.
• Support rollout and adoption of new digital products and functionalities.
• Work closely with IT and digital teams to resolve system-related issues and improve service uptime.
• Promote financial literacy and customer awareness on digital banking service

Accountability:  Operational Efficiency & Process Improvement (20%)

• Develop and implement operational procedures, scripts, and workflow controls for telesales and support operations.
• Monitor operational performance and implement continuous improvement initiatives.
• Utilize data analytics and dashboards to monitor productivity, customer trends, and sales performance.
• Ensure efficient workforce planning, scheduling, and resource utilization.
• Identify automation opportunities to improve customer engagement and operational efficiency.
• Drive digitization initiatives to enhance customer convenience and reduce operational costs.

Accountability:  Team Leadership & Capability Development (10%)

• Lead, coach, and develop telesales and digital support teams to achieve high performance.
• Set clear performance objectives and conduct regular performance reviews.
• Build a high-performance, customer-centric, and sales-driven culture.
• Conduct regular product knowledge and customer service training sessions.
• Mentor staff on customer engagement, objection handling, and digital banking support.
• Drive employee engagement and succession planning within the unit

Accountability:  Stakeholder Management & Collaboration (10%)

• Collaborate with product, operations, marketing, credit, IT, and branch teams to drive business initiatives.
• Support implementation of campaigns, product launches, and customer engagement programs.
• Provide management reports and business insights on sales performance, customer behavior, and service trends.
• Engage with external vendors and technology partners supporting contact center and digital banking operations.

Education and Experience Required

• Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field.
• Professional certifications in digital banking, customer experience, sales, or contact center management are an added advantage.
• Minimum of 5–7 years’ experience in banking operations, telesales, digital banking support, or contact center management.
• Strong understanding of retail banking products, lending, and digital financial services.
• Proven experience in managing sales and customer support teams within a banking environment

Knowledge & Skills:

• Retail banking and digital banking knowledge
• Lending and liability product knowledge
• Strong sales and negotiation skills
• Customer experience management
• Contact center operations management

Competencies:

• Excellent communication and stakeholder management
• Problem-solving and decision-making ability
• Performance management and coaching capability

Qualifications

Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets all of the requirements),

Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements),

Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)