9 Job Vacancies at NBC Bank July 2026, NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
1: Quality Assurance Specialist
- Locations: Head Office NBC
Job Summary
The Quality Assurance Specialist is responsible for leading the establishment and execution of the bank’s Quality Assurance (QA) strategy, governance framework, and testing coordination across all projects. The role ensures that structured, end-to-end testing practices are consistently applied to deliver high-quality, secure, reliable, and compliant technology solutions.
QA Strategy, Governance & Leadership
- Lead QA strategy, governance, and coordination across all projects.
- Establish and enforce testing standards, methodologies, and best practices.
- Provide independent QA oversight to ensure compliance with internal policies, audit requirements, and regulatory expectations.
- Ensure full traceability, documentation, and audit-ready evidence of testing activities.
Test Planning & Execution Oversight
- Lead test planning, test case design, scripting, and execution across:
- System Integration Testing (SIT)
- User Acceptance Testing (UAT) support
- Load and performance testing
- Oversee end-to-end testing to ensure all systems, interfaces, and dependencies integrate seamlessly.
- Ensure execution of functional and non-functional testing, including performance, security, and reliability validation.
Performance & Load Testing Leadership
- Ensure load, stress, and performance testing are properly designed and executed.
- Validate system scalability, stability, and resilience under peak conditions before deployment.
Quality Control & Defect Management
- Drive early defect detection strategies (shift-left approach).
- Oversee processes to identify, log, track, and resolve defects proactively.
- Monitor defect trends, leakage, and root causes, and implement corrective actions.
Delivery Assurance
- Ensure all deliverables are fully tested, validated, and fit-for-purpose before handover to business for UAT.
- Act as a key control function to prevent production instability and reduce post-deployment rework.
Stakeholder & Cross-Functional Coordination
- Coordinate testing activities across technology, business, and governance teams.
- Ensure end-to-end testing visibility across functional and non-functional areas.
- Support business teams during UAT readiness and validation.
Capability Development
- Mentor QA Analysts and build team capability in advanced testing practices.
- Promote test automation and continuous improvement initiatives.
Education and Experience Required
- Bachelor’s degree in computer science, IT, or related field.
- 5–8+ years of experience in QA/testing (preferably in banking/financial services).
- Strong experience in:
- QA governance and frameworks
- SIT, UAT coordination
- Performance and load testing
- ISTQB Advanced Certification or equivalent is an advantage.
Knowledge & Skills:
- Strong knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
- Expertise in system integration, functional, and non-functional testing (performance, security, reliability)
- Proficiency in QA methodologies, frameworks, and testing tools (e.g., JIRA, Azure DevOps, HP ALM)
- Understanding of test automation concepts and CI/CD pipelines
- Knowledge of IT governance, regulatory compliance, and audit requirements in banking
- Strong analytical skills, including defect analysis and root cause identification
- Ability to lead QA activities and manage cross-functional stakeholders effectively
- Excellent communication, reporting, and documentation skills
Qualifications
Abstract Reasoning (Proficient), Customer Excellence – Service Delivery (Meets all of the requirements), Enabling team success (Meets all of the requirements),
2. Tele sales & Digital Support Manager
Job Summary
To lead and manage tele sales and digital support operations by driving customer acquisition, sales conversion, service excellence, and digital channel adoption. The role is responsible for optimizing customer engagement through contact center platforms, digital support channels, and proactive sales initiatives to achieve business growth, portfolio expansion, and enhanced customer experience.
Job Description​
Key Accountabilities
Accountability:Â Tele sales Strategy & Revenue Growth (30%)
- Develop and execute tele sales strategies aligned with business growth objectives.
- Drive acquisition of new customers and growth of retail banking products through outbound and inbound sales campaigns.
- Monitor sales conversion rates and implement initiatives to improve productivity and performance.
- Identify opportunities for cross-selling and upselling across customer segments.
- Manage tele sales pipelines and ensure achievement of monthly and annual sales targets.
- Coordinate targeted campaigns for loans, deposits, cards, digital products, and other banking solutions.
- Support digital loan onboarding
Accountability:Â Digital Support & Customer Experience (30%)
- Oversee customer support across mobile banking app, internet banking, agency banking, ATM, cards, and USSD channels.
- Drive onboarding and activation of customers onto digital banking platforms.
- Improve digital adoption and migration from branch transactions to self-service channels.
- Ensure prompt resolution of customer issues related to digital banking access, failed transactions, login issues, and service disruptions.
- Monitor digital channel performance and customer usage trends to improve customer experience.
- Support rollout and adoption of new digital products and functionalities.
- Work closely with IT and digital teams to resolve system-related issues and improve service uptime.
- Promote financial literacy and customer awareness on digital banking service
Accountability:Â Operational Efficiency & Process Improvement (20%)
- Develop and implement operational procedures, scripts, and workflow controls for telesales and support operations.
- Monitor operational performance and implement continuous improvement initiatives.
- Utilize data analytics and dashboards to monitor productivity, customer trends, and sales performance.
- Ensure efficient workforce planning, scheduling, and resource utilization.
- Identify automation opportunities to improve customer engagement and operational efficiency.
- Drive digitization initiatives to enhance customer convenience and reduce operational costs.
Accountability:Â Team Leadership & Capability Development (10%)
- Lead, coach, and develop telesales and digital support teams to achieve high performance.
- Set clear performance objectives and conduct regular performance reviews.
- Build a high-performance, customer-centric, and sales-driven culture.
- Conduct regular product knowledge and customer service training sessions.
- Mentor staff on customer engagement, objection handling, and digital banking support.
- Drive employee engagement and succession planning within the unit
Accountability:Â Stakeholder Management & Collaboration (10%)
- Collaborate with product, operations, marketing, credit, IT, and branch teams to drive business initiatives.
- Support implementation of campaigns, product launches, and customer engagement programs.
- Provide management reports and business insights on sales performance, customer behavior, and service trends.
- Engage with external vendors and technology partners supporting contact center and digital banking operations.
Education and Experience Required
- Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field.
- Professional certifications in digital banking, customer experience, sales, or contact center management are an added advantage.
- Minimum of 5–7 years’ experience in banking operations, telesales, digital banking support, or contact center management.
- Strong understanding of retail banking products, lending, and digital financial services.
- Proven experience in managing sales and customer support teams within a banking environment.
Knowledge & Skills:
- Retail banking and digital banking knowledge
- Lending and liability product knowledge
- Strong sales and negotiation skills
- Customer experience management
- Contact center operations management
Competencies:
- Excellent communication and stakeholder management
- Problem-solving and decision-making ability
- Performance management and coaching capability
Qualifications
Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets all of the requirements), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements),
Effective communication – Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
3. Quality Assurance Analyst
Job Summar
The Quality Assurance Analyst is responsible for executing comprehensive testing of applications to ensure all deliverables meet functional and non-functional requirements. The role ensures solutions are fully validated, fit-for-purpose, and ready for business use prior to UAT and deployment.
Education and Experience Required
- Bachelor’s degree or Diploma in IT, Computer Science, or related field.
- 2–5 years of experience in QA/testing.
- Experience in:
- Functional and integration testing
- Defect management tools
- Performance/load testing exposure
- Experience in banking systems is an advantage.
Knowledge & Skills:
- Strong understanding of software testing principles and methodologies
- Ability to design and execute functional and integration test cases
- Basic knowledge of performance and load testing concepts
- Proficiency in defect tracking and test management tools
- Analytical and problem-solving skills for defect identification
- Attention to detail and quality-focused mindset
- Good communication and collaboration skills
- Â Ability to manage time effectively and meet testing deadlines
Qualifications
Analytical Thinking – Basic (Meets all of the requirements), Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development),
Experience in a similar environment, Further Education and Training Certificate (FETC) – Physical, Mathematical, Computer and Life Sciences,
IT Applications (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
4: Relationship Manager Islamic Banking -SME
Job Summary
Drive the growth of NBC’s Islamic Banking portfolio by proactively acquiring new customers, building and deepening business relationships, and growing assets (financing) and liabilities (deposits) in full compliance with Shari’ah principles. The Relationship Manager – Islamic Banking is the primary commercial interface between the Bank and its Islamic Banking clients, championing the Bank’s Lariba proposition across Retail and Business Banking segments.
In the absence of, or as delegated by, the Head of Islamic Banking, the Relationship Manager assumes responsibility for day-to-day operational leadership of the Islamic Banking team, ensuring continuity of business development, customer service standards, and Shari’ah compliance at branch level.
Education and Experience Required
Essential
• Bachelor’s degree in Islamic Banking and Finance, Business Administration, Economics, Accounting, Marketing, or a related field.
• Master’s degree in Business related studies is an added advantage
• Relevant professional qualification in Banking, Accounting or Finance is an added advantage.
• Minimum 5 years of experience in Islamic Banking, or a similar financial services role.
• Demonstrated track record in business development, customer acquisition, and sales performance within a financial institution.
• Practical experience with Islamic product contracts (Murabaha, Ijarah, Musharaka, Mudaraba, Wakala) and their operational application.
• Experience in Shari’ah risk identification and an understanding of Shari’ah audit and review processes.
Desirable
• Professional qualification in Islamic Banking or Finance (e.g., CIPA, AAOIFI, IFQ, or equivalent) is a strong advantage.
• Experience working in a commercial bank’s Islamic Banking window or dedicated Islamic Banking unit.
• Familiarity with Bank of Tanzania regulatory requirements and Islamic Banking guidelines.
Knowledge & Skills
• Islamic Product Expertise: Deep working knowledge of Shari’ah-compliant product structures and their commercial application across retail and business banking segments.
• Sales & Business Development: Proven ability to prospect, pitch, negotiate, and close business deals, with strong target orientation and pipeline management skills.
• Credit & Risk Awareness: Sound understanding of credit assessment principles for Islamic financing products, portfolio management, and early warning indicators.
• Customer Relationship Management: Ability to build, manage, and grow a diverse client portfolio with high levels of client satisfaction and retention.
• Analytical Skills: Proficiency in performance reporting, data interpretation, and translating insights into actionable strategies.
• Communication & Presentation: Strong verbal and written communication skills; confident presenter to clients, management, and community audiences.
Competencies
• Entrepreneurial & Commercial Thinking – Identifies opportunities, takes initiative, and consistently works toward growing the business.
• Deciding and Initiating Action – Acts decisively in acquiring clients and resolving issues; comfortable making decisions within delegated authority.
• Relating and Networking – Builds strong internal and external networks; leverages relationships to generate business and support team goals.
• Persuading and Influencing – Communicates compellingly to convert prospects, influence stakeholders, and present ideas effectively.
• Adapting and Responding to Change – Thrives in dynamic environments; adjusts approaches based on market conditions and customer needs.
• Learning and Researching – Continuously updates knowledge of Islamic finance, market trends, and banking regulations.
• Creating and Innovating – Brings fresh ideas for customer solutions and business development strategies.
Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Banking Knowledge
(Meets all of the requirements), Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Customer
Relationship Management (Basic), Digital familiarity (Meets all of the requirements), Experience in a similar environment, Product and/or Service Knowledge (Meets all of the requirements), Relationsh
5. Relationship Manager Islamic Banking – Commercial
Job Summary
Drive the growth of NBC’s Islamic Banking portfolio by proactively acquiring new customers, building and deepening business relationships, and growing assets (financing) and liabilities (deposits) in full compliance with Shari’ah principles. The Relationship Manager – Islamic Banking is the primary commercial interface between the Bank and its Islamic Banking clients, championing the Bank’s Lariba proposition across Retail and Business Banking segments.
In the absence of, or as delegated by, the Head of Islamic Banking, the Relationship Manager assumes responsibility for day-to-day operational leadership of the Islamic Banking team, ensuring continuity of business development, customer service standards, and Shari’ah compliance at branch level.
Education and Experience Required
Essential
• Bachelor’s degree in Islamic Banking and Finance, Business Administration, Economics, Accounting, Marketing, or a related field.
• Master’s degree in Business related studies is an added advantage
• Relevant professional qualification in Banking, Accounting or Finance is an added advantage.
• Minimum 5 years of experience in Islamic Banking, or a similar financial services role.
• Demonstrated track record in business development, customer acquisition, and sales performance within a financial institution.
• Practical experience with Islamic product contracts (Murabaha, Ijarah, Musharaka, Mudaraba, Wakala) and their operational application.
• Experience in Shari’ah risk identification and an understanding of Shari’ah audit and review processes.
Desirable
• Professional qualification in Islamic Banking or Finance (e.g., CIPA, AAOIFI, IFQ, or equivalent) is a strong advantage.
• Experience working in a commercial bank’s Islamic Banking window or dedicated Islamic Banking unit.
• Familiarity with Bank of Tanzania regulatory requirements and Islamic Banking guidelines.
Knowledge & Skills
• Islamic Product Expertise: Deep working knowledge of Shari’ah-compliant product structures and their commercial application across retail and business banking segments.
• Sales & Business Development: Proven ability to prospect, pitch, negotiate, and close business deals, with strong target orientation and pipeline management skills.
• Credit & Risk Awareness: Sound understanding of credit assessment principles for Islamic financing products, portfolio management, and early warning indicators.
• Customer Relationship Management: Ability to build, manage, and grow a diverse client portfolio with high levels of client satisfaction and retention.
• Analytical Skills: Proficiency in performance reporting, data interpretation, and translating insights into actionable strategies.
• Communication & Presentation: Strong verbal and written communication skills; confident presenter to clients, management, and community audiences.
Competencies
• Entrepreneurial & Commercial Thinking – Identifies opportunities, takes initiative, and consistently works toward growing the business.
• Deciding and Initiating Action – Acts decisively in acquiring clients and resolving issues; comfortable making decisions within delegated authority.
• Relating and Networking – Builds strong internal and external networks; leverages relationships to generate business and support team goals.
• Persuading and Influencing – Communicates compellingly to convert prospects, influence stakeholders, and present ideas effectively.
• Adapting and Responding to Change – Thrives in dynamic environments; adjusts approaches based on market conditions and customer needs.
• Learning and Researching – Continuously updates knowledge of Islamic finance, market trends, and banking regulations.
• Creating and Innovating – Brings fresh ideas for customer solutions and business development strategies.
Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Banking Knowledge (Meets all of the requirements), Commercial mindset – Junior (Meets all of the requirements), Customer Excellence – Service Delivery (Meets all of the requirements),
Digital familiarity (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)
6: SME Credit Analyst
Job Summary
To perform and manage all activities in a way that strict adherence to approved Credit and Provisioning Policy as well as the approved standard credit processes and procedures are maintained:
•A credit profession acting as credit expert to the relationship team and the conduit to the credit risk function for sanctioning purpose
•Responsible for developing practical and appropriate credit solutions(i.e Lending structures through understanding of customer’s needs)
•Delivering high quality and consistent credit applications/recommendations.
•Monitor and control all SME accounts portfolio.
•Maintain data integrity in the Credit Lens and ensuring financial information are updated on regular basis
Education and Experience Required:
Essential
- B-degree/Advance Diploma/Diploma or Equivalent qualification in Finance, Accounting, Economics, Business Admiration or any other related field
- Outstanding knowledge of Business and Commercial banking products and services
- At least 3 years of proven experience in Credit Analyst role at junior management level gained within the bank or at other financial institutions
- Excellent understanding of credit and associated risks
- Experienced user of Credit Lens or similar system to analyze, monitor and report on the credit applications
- Good skills that have been proven in a Business or credit environment at Management level.
- People Management.
Preferred
- The ACIB professional qualification or equivalent
- Accreditation in the use of Credit Lens would be an added advantage
Knowledge & Skills:
- Internal instruction/procedures including Head office instructions, Credit lens
- Products and services frequently used by customers
- Knowledge of Credit Lens
- Detailed knowledge of credit techniques
Qualifications
Bachelor’s Degree – Business, Commerce and Management Studies, Credit Risk (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)
7. Manager Agribusiness
Job Summary
To drive the growth and profitability of the Agribusiness Retail portfolio by providing strategic leadership in the implementation of the Bank’s agribusiness objectives.
The role is responsible for developing and executing business growth strategies, fostering strong stakeholder relationships, and ensuring effective portfolio management while maintaining high standards of governance and risk management.
Additionally, the role creates a motivating and high-performance work environment that enables the team to deliver exceptional agribusiness solutions and services to retail clients, thereby contributing to sustainable business growth and profitability.
Education and Experience Required
- Holder of a first degree or its equivalent in Agricultural Economics & Agribusiness, Business Administration, Banking and Finance or its equivalent.
- Master’s degree in Agriculture is an added advantage
- Minimum 5 years of having worked in Agribusiness sector
- Minimum 4 years of credit appraisals
- Minimum of 3 years in a Managerial position
3.0 Additional  Skills: Â
- Sound knowledge of Agribusiness Value Chains.
- Sound Credit knowledge as well as bank’s products and services including agribusiness products.
- Business environment awareness.
- Risk Management skills.
- Strong leadership and negotiation skills.
- Selling, Negotiation and Presentation skills
- Ability to organize and manage stakeholders’ engagements.
Special work requirements:
- Strong knowledge of the agribusiness sector, agricultural value chains, and government policies, regulations, and initiatives related to agricultural development and financing.
- Sound understanding of regulatory requirements, including Bank of Tanzania (BoT) regulations, as well as the Bank’s internal policies, procedures, and risk management frameworks.
- Demonstrated knowledge and practical experience in structuring and managing structured financing solutions, including value chain financing, contract farming arrangements, warehouse receipt financing, and other agricultural financing structures.
8. Manager Secure Lending
Job Summary
Manager Secured Lending is responsible for driving sustainable growth, profitability, and portfolio quality across secured lending products, including car loans, mortgages, asset financing, and treasury-backed lending. The role provides strategic leadership, sales execution oversight, and portfolio management to achieve business growth while ensuring strong credit discipline, compliance, and superior customer experience.
Education and Experience Required
- Bachelor’s degree in business administration, Banking, Finance, or related field.
- Minimum of 5 years’ experience of related field
Knowledge & Skills:
- Strategic Relationship Management – Strong ability to engage senior institutional leaders.
- Sales Leadership & Execution Management – Expertise in driving sales teams and productivity frameworks.
- In-depth Knowledge of Payroll Ecosystem – Understanding payroll and pension structures
- Data & Portfolio Analytics skills
Competencies:
·      Deciding and initiating action
·      Relating and networking
·      Adapting and responding to change
·      Persuading and influencing
·      Delivering Results & Meeting Customer Expectations
9. Legal Counsel CIB & BB
Job Summary
The job holder is responsible for providing support to the Head of Legal (NBC) in the provision of legal advice to Business Units in NBC with a particular focus on Corporate and Investment Banking (CIB) and Business Banking (BB). This role also involves identifying and managing legal risks across NBC
Required Qualification and Experience:
At least 7 years’ post qualifying experience as an in-house legal counsel in a financial institution or at least 7 years working experience in a reputable law firm.
·        Extensive knowledge of Banking and finance law
·        Extensive knowledge of corporate lending transactions.
·        Extensive knowledge of Commercial law
·        Extensive knowledge of law of Contracts
·        Extensive knowledge of Regulatory framework
·        Experience in cross border transactions
·        Commercial acumen with the ability to balance legal risk and business objectives.
·        Ability to work under pressure and manage multiple complex transactions simultaneously
·        High level of professionalism, integrity, and judgment.
·        Ability to interpret and apply credit analysis and decisions.
Preferred
·      Qualified Lawyer – Advocate of High Court of Tanzania or admitted in another recognized jurisdiction
·             Expert working knowledge of finance and security documentation, both domestic and cross-border
·             Project finance (including public private partnerships)
·             Corporate and structured finance
·             Good knowledge of Property law
·             Good knowledge of Public Sector Finance
·             Good knowledge of Trade (import and export) laws
·             Good knowledge of mergers and acquisition
·      Good knowledge of competition law
Qualifications
Bachelor Honours Degree – Law, Digital familiarity (Meets some of the requirements and would need further development), Ethics and values (Meets all of the requirements), Legal Advisory and Interpretation (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), senior legal leadership experience, preferably in financial services
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