New Vacancies at Airtel Tanzania October 2026, At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
1: Regional Sales Lead – Enterprise
Responsibilities
Channel Management
- Manage direct sales channels for the sale of mobility and shared infrastructure connectivity products
- Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s)
- Identify and formulate sales strategies to help drive gross addition device sales for the region
Sales and Distribution
- Drive full BE product market penetration and AOP achievement
- Drive Key Account Manager and Account manager performance in line with AOP
- Ensure all products installations are met within assigned geographical demarcation
- Collaborate with sales supervisors and cross-functional leaders and peers to meet sales targets in assigned market or area
- Ensure regional outlets are productive
Customer Complaint Resolution
- Resolve customer complaints in collaboration with relevant stakeholders where applicable
- Address staffing or manpower problems and other issues that may interfere with efficient sales operations.
Customer Prospects
- Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads
- Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders
Trade Execution and Compliance
- Ensure adherence to compliance requirements of sales processes, policies and recovery of devices from noncompliant customers
- Supervise health of device acquisitions and compliance on activations
- Implement and execute sales plans as per plan first time right
- Implement agreed sales plans through timely monitoring and corrective action to drive desired business results
Team Engagement and development
- Provide or facilitate ongoing training, motivation, and development of Key Account Managers, Account Managers, sales supervisors, Direct Sales Executives team to ensure that sales and profits are effectively managed and maintained
- Continuously motivate the frontline employees through leadership by example
- Implement all action plans that will address hygiene issues etc. from employee feedback meetings or surveys
- Perform any other duties as assigned from time to time
Qualifications
Educational Qualifications & Functional / Technical Skills
- Bachelor of Business Administration or any equivalent qualification.
Relevant Experience (Type of experience and minimum number of years)
- Minimum 5 years’ experience in sales in Corporate & SME
- 2 years of in-depth Sales and Marketing experience digital services comprising corporate mobility solutions, communications platforms, IoT, networking and connectivity solutions, internet services, managed network services or other related fields.
- At least 2 years at middle management level handling independent businesses.
Competencies
- Category understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
- Technology Understanding: Needs to understand solutions across Business Enterprise Products & Services. Should be able to guide and drive cross-functional teams
- Resilience and ability to deliver against stretch targets
- Strong entrepreneurial spirit
- Able to motivate and encourage the team to ensure sales targets are met
- Able to plan and execute team route plans and evaluate performance daily
Other requirements (Behavioral etc.)
- Able to operate in a performance driven organization
- Good organizational and teamwork skills
- Self-motivated, enthusiastic, energetic
- Attention to detail
- Confident, assertive with good negotiation skills
- Excellent time Management Skills
- Customer-centric
- Flexible and ability to travel on urgency basis
- Consumer knowledge
2: Provisioning Manager
Responsibilities
Process Management
- Post paid adjustment management
- Initiate Prepaid Number Management System (NMS)
- Development of system with the help of IT to support comprehensive Post-paid Business model and subscriber management
- Aligning all the activities of post-paid provisioning to improve customer satisfaction
- Innovate new customer friendly activation strategies through technology
- Reviewing the operational KPIs of Partners/trade excellence
Process Improvement
- Benchmark the internal processes with the best practices
- Identify opportunities for improvement
- Suggest practices which would help the vertical to achieve desired business results
- Set-up control-points and Triggers for Internal Control and Compliances
- Track adherence to processes and business guidelines
Project Management
- Planning & project management for all projects in the vertical form on Post paid and prepaid Provisioning
- Coordinate with the different project leaders across functions.
Process Compliance
- Set-up control-points and Triggers for Internal Control and Compliances
- Track adherence to processes and business guidelines
- Sharing daily MI on daily failures and mismatches across system
- Reduce Customer complaints on Post paid and prepaid Provisioning
- Plan & implement a robust complaint management system at the Circle
- Analyze customer complaints process wise and design action plans for process improvement and influence the respective process owner for change
- Ensure 100% customer resolution to request raised by the customers and close loop the same within set SLA
- Work with other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone (for reduction in time to activate and error free provisioning).
Billing
- Oversee the end-to-end billing process for the enterprise customer portfolio, ensuring accurate and timely invoice generation
- Monitor billing cycles and ensure invoices are issued within agreed service timelines
- Investigate and resolve billing discrepancies, disputes, and customer queries in a timely manner
- Perform regular billing reconciliations to identify revenue leakages, missed charges, or overbilling risks
- Manage credit notes, billing adjustments, and account corrections in line with company policies.
Qualifications
Educational Qualifications & Functional / Technical Skills
- Graduate / PG. Operations background with MBA is most desirable
Relevant Experience (Type of experience and minimum number of years)
- 7 yrs relevant working experience. Minimum 4 years in telecom/BPO must
Other requirements (Behavioral etc.)
- Extremely capable of leading senior cross functional team.
- Sensitive to all the balance score card attributes
- Very good interpersonal skills
- Very High on innovation capability
- Extremely organized and efficiently on time management
- High on result orientations
- High leadership capabilities
3: Airtel Money_Head Risk & Compliance
Responsibilities
Risk matrix
- Develop Airtel Money Risk Management and Compliance Framework and coordinate its implementation across the function, encompassing cross-functional dependencies
- Develop and implement effective internal control processes, procedures and systems to minimize operational risk
- Design Gap analysis for all RAFM processes and controls
Support license acquisition, license compliance and license renewal for all types of licenses needed in the operation
- To support the Regulatory, business development and Finance teams and provide expertise and leadership in acquiring appropriate new licences when the business needs them
- To cascade standards and guidelines to be used in the organization for acceptable MCommerce licence terms, conditions and obligation
- To manage all MCommerce operating licences and ensure that:
- All obligations are met during the life of the licence. These obligations include, roll out, universal service and reporting obligations
- Penalties are not levied against the business due to non-compliance with obligations made in the licences
- Our performance in each MCommerce licence positions us well when our licences come up for renewal
Control environment
- Championing the effective use of risk management systems which detail all documented end to end business risks
- Implement RAFM Compliance Monitoring System
- Review and address systems generated and manual AML alerts
- Assist in managing, driving and supporting the initiative of AML systems
Audit Interface
- Conduct periodic reviews or audits to ensure that compliance procedures are followed
- Closure of Statutory and Internal Audit issues by implementation of agreed audit recommendations
AML
- Analyze and identify possible money laundering activity reported by Opco & Banks
- Ensure Airtel Money Tanzania is compliant with all Bank of Tanzania (BoT), Financial Intelligence Unit (FIU), and other local regulatory requirements
- Develop, implement, and maintain policies for AML/CFT, KYC, data protection, consumer protection, and fraud prevention
- Act as the primary liaison with regulators, ensuring transparent engagement, timely submissions, and smooth audits/examinations
- Implement robust transaction monitoring, suspicious activity reporting (SAR/STR), and escalation procedures
- Provide training and awareness programs across the business on compliance, AML, CPF, CFT, fraud awareness, and data protection.
AML Training
- Assist and train other departments’ personnel on AML & Compliance issues
- Respond to Opco’s AML & Compliance inquiries.
Regulatory Engagement
- Responsible ensuring timely regulatory reporting and enforce a culture of timely and accurate reporting
- Provide timely and accurate reports to the Group Risk & Compliance, Audit & Risk Committee
- Coordinate all regulatory engagements: inspections, workshops and other initiatives
- Attend training sessions as required to keep current with regulation changes and bank policies
New products
- Ensuring strict application of Group Finance directives on the management of Revenue Generating Events within the OpCo.
Governance & Policies Compliance
- Lead the Risk & Compliance Committee within Airtel Money Tanzania
- Ensure effective embedding of group compliance policies into Airtel Money operations & adapting for local regulatory requirements
- Oversee internal policy reviews, regulatory licencing updates, and measuring compliance gap analysis.
Reporting – Fraud Management system
- Investigate suspicious transactions and file Suspicious Activity Reports as required
- Provide all reports and information in a timely and accurate manner
Qualifications
Educational Level
- A Bachelor’s degree or equivalent preferably with a major in Finance, Economics, Accounting, IT and/or other related field.
- A Master’s degree preferably an MBA
- A Professional qualification: ACA / ACCA / CPA & CISA (Required) CFE (Desirable) Working Experience:
Must have
- Minimum 8 years of experience of which at least 5 must have been in internal audit (experience of financial institutions audit would be an added advantage)
- Must have Financial Institution experience
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