Job Vacancies at Qatar Airways Tanzania July 2026, A multiple award-winning airline, Qatar Airways won the ‘World’s Best Airline’ title for an unprecedented ninth time at the 2025 World Airline Awards, managed by the international air transport rating organisation, Skytrax.
Qatar Airways was previously named the World’s Best Airline in 2011, 2012, 2015, 2017, 2019, 2021, 2022, and 2024.
The airline continues to be synonymous with excellence, and has yet again received recognition for ‘World’s Best Business Class’, and ‘World’s Best Business Class Airline Lounge’. As the leading connector in the region, Qatar Airways has also been lauded with the ‘Best Airline in the Middle East’ title for the 13th time.
Qatar Airways recently received the Platinum performance recognition by Cirium, the leading aviation analytics organisation, for its reliability and operational performance. The recognition is a testament to the airline’s unwavering commitment to providing seamless and proven operations as part of its award-winning passenger experience.
JOB TITLE: Reservations & Ticketing Agent
General Information
Ref # 234346
Location : Tanzania-Dar Es Salaam
Job family : Cargo & Airport Operations
Closing Date: 2026-07-30
Description
We are currently recruiting for a Reservations and Ticketing Agent in Dar Es Salaam – DAR Based in Tanzania, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Key accountabilities
• Make and confirm reservations for passengers.
• Arrange Reservations and routing using timetables, airline manuals, reference guides
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
• Advice on changes in flight plan or to cancel or confirm reservation.
• Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Ensure that the sales report is closed on time.
• Initiate and promote QR product to generate the revenue.
• Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
• Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
• Issuance of refunds; process lost tickets and time barred tickets.
• Examine passenger ticket to direct/advise passenger correctly.
• Plan route and compute ticket cost, using schedules, rate books, and computer.
• Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options.
• Sell and assemble tickets for transmittal or mailing to customers.
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
Qualification
To be successful in this role you will need.
• Relevant job-related experience from within the Aviation/travel industry -Recognized IATA / Airline Basic Tariff Course will be an added advantage.
• Fluent English language communication skills – spoken/written.
• Thorough knowledge of special rates/ offers / promotions.
• Has legal right to live and work in Tanzania.
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