New Vacancies at CRDB Bank August 2026, CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
1: MANAGER IT BRANCHES SUPPORTS Number of openings 1
Job Purpose
To lead, coordinate, and manage ICT support services across all CRDB branches and zones, ensuring high availability, reliability, security, and performance of branch technology services.
The role is responsible for overseeing Zonal ICT Specialists, branch ICT operations, incident management, service delivery, vendor performance, SLA compliance, ICT asset management, branch technology projects, and continuous improvement of branch technology services to support business operations and customer service delivery.
Principle Responsibilities
- Lead and manage ICT support operations across all branches and zones, ensuring uninterrupted availability of branch ICT services and infrastructure.
- Establish and monitor branch ICT service standards, operational procedures, and continuous improvement initiatives for branch technology support services.
- Provide leadership, guidance, coaching, performance management, technical capability development, and succession planning for Zonal ICT Specialists.
- Allocate resources effectively across zones and ensure effective workload management and operational coverage across all branches.
- Oversee resolution of critical branch ICT incidents and service outages, ensuring timely escalation and resolution in accordance with service targets.
- Monitor service delivery performance and branch support effectiveness, reviewing recurring incidents and implementing permanent corrective actions.
- Oversee support and maintenance of branch ICT infrastructure, end-user devices, office machines, branch connectivity, ATMs, POS devices, and related technology services.
- Ensure branch technology environments comply with approved standards, policies, regulatory requirements, and information security standards.
- Coordinate technology upgrades, refresh programs, infrastructure improvements, and branch-related ICT projects, including relocations, branch openings, refurbishments, and technology rollouts.
- Manage branch technology service providers and support vendors, monitor supplier performance against contracted Service Level Agreements (SLAs), and ensure corrective actions for unresolved issues.
- Ensure effective management of branch ICT assets and inventory across the Bank, including planning, deployment, maintenance, replacement, retirement, and record accuracy.
- Oversee implementation of security controls, remediation of audit findings, and support ICT risk assessments and business continuity initiatives affecting branch operations.
- Support business units during the implementation of branch technology initiatives and operational enhancements.
- Build strong relationships with Branch Managers, Zonal Managers, Operations teams, and ICT stakeholders to support effective service delivery.
- Drive operational excellence across branch ICT support functions to ensure efficient, reliable, and customer-focused technology services.
Qualifications Required
- Bachelor’s degree in computer science, Information Technology, Computer Engineering, Information Systems, Telecommunications, or related field.
- Minimum of 5 years of ICT operations or technical support experience, preferably within the banking sector.
- ICT Service Management ITILv3 certifications
- Professional Microsoft and/or networking certifications, complemented by management or leadership qualifications, will be an added advantage.
- Proven experience managing branch technology operations, end-user computing, vendor support services, or distributed ICT environments.
- Demonstrated experience working effectively in a fast-paced, collaborative, and deadline-driven incident management environment, with the ability to manage multiple issues simultaneously while maintaining high performance and responsiveness.
- Strong knowledge of ICT Infrastructure, End User Computing, Network Management, and Branch Connectivity.
- Experience in Incident, Problem, Change, and Asset Management, including Business Continuity and Disaster Recovery.
- Proven leadership and people management capabilities, complemented by strong stakeholder management, communication, and executive presentation skills.
- Proficiency in ICT service and operations management, project coordination, report writing, analytical thinking, and decision-making.
2: ZONAL ICT SPECIALIST Number of openings 1
Job Purpose
To coordinate and provide ICT support services across all assigned zones and branches, ensuring availability, reliability, security, and effective operation of branch ICT infrastructure, end-user working tools, office machines, ATMs, POS devices, network connectivity, and related banking systems.
The role is responsible for ensuring timely resolution of ICT incidents, preventive maintenance, ICT asset management, vendor coordination, SLA monitoring, escalation of unresolved issues, and support of branch technology projects to ensure uninterrupted branch operations and quality service delivery to customers.
Principle Responsibilities
- Coordinate and provide ICT support to all branches within assigned zones to ensure continuous availability and operational readiness of branch ICT services.
- Act as the first point of technical coordination for branch ICT incidents and service requests within the assigned zones.
- Ensure availability and proper functioning of branch ICT infrastructure, end-user devices, office machines, ATMs, POS devices, and network connectivity.
- Troubleshoot and resolve ICT incidents and coordinate escalations with Infrastructure, Network, Applications, Cyber Security, ATM/POS teams, and vendors.
- Implement and monitor ICT security controls, software updates, antivirus updates, and compliance with Bank ICT policies.
- Coordinate installation, relocation, upgrades, and commissioning of ICT equipment for new branches, relocations, renovations, and technology projects.
- Support ATM and POS operations by coordinating maintenance, upgrades, service restoration, and vendor support activities.
- Conduct preventive maintenance of ICT assets, working tools, and office machines across assigned branches.
- Maintain accurate inventories of ICT assets and oversee asset lifecycle activities, including deployment, transfer, replacement, and retirement.
- Monitor vendor performance and SLA compliance and escalate service delivery gaps for timely resolution.
- Provide technical guidance and user support to branch staff on ICT systems, applications, and working tools.
- Prepare regular zonal ICT support reports covering incidents, service availability, maintenance activities, asset status, escalations, and outstanding issue
- Monitor recurring branch ICT issues and recommend preventive actions to improve service availability and reduce operational disruptions.
- Support branch ICT audits, compliance reviews, inspections, and implementation of agreed corrective actions.
Qualifications Required
- Bachelor’s degree in computer systems technology or related academic field.
- At least 2 years of ICT support experience in a banking or branch operations environment.
- ICT Service Management ITILv3 certifications.
- Microsoft Certifications/Network certifications will be added advantage.
- Experience supporting branch ICT equipment, end-user working tools, office machines, POS, ATMs, and basic network connectivity.
- Experience in incident management, escalation follow-up, vendor coordination, and ICT asset inventory management.
- Ability to effectively support multiple branches within assigned zones while working in a dynamic, collaborative, and fast-paced environment.
- Strong vendor coordination, SLA management, communication, and reporting skills, with the ability to work independently across multiple branches and zones.
- Experience in branch ICT operations and support, including basic LAN/WAN infrastructure and branch connectivity support.
- Proficiency in supporting end-user working tools, office machines, and coordinating POS and ATM support activities.
- Strong knowledge of ICT service management and incident management, with excellent troubleshooting, technical support, incident resolution, and escalation skills.
3: MANAGER IMPAIRMENT AND REGULATORY REPORTING
Job Purpose
To lead the development, governance, and delivery of credit impairment (IFRS 9 Expected Credit Loss) and regulatory reporting in compliance with Bank of Tanzania (BoT) prudential regulations and international financial reporting standards. The role ensures accurate, timely, and insightful reporting to support regulatory compliance, financial reporting, and effective risk management.
3: MANAGER CORE NETWORK
Job Purpose
Responsible for the end-to-end operational management and governance of the Bank’s Core network infrastructure, spanning through domestic and international locations, Data Centers and all technology platforms that constitute the bank’s core network environment and its integration to third parties. Responsible for network availability, performance, security, its governance and technology evolution.
4: HEAD OF SERVICE MANAGEMENT AND OPERATIONS
Job Purpose
The Head of Service Management and Operations is responsible for providing strategic leadership and oversight of ICT service management and operational functions across CRDB Bank. The role ensures the delivery of secure, reliable, resilient, and customer-centric technology services that support the Bank’s business objectives, digital transformation agenda, regulatory obligations, and customer experience ambitions.
The incumbent will establish and maintain best-practice service management and operational frameworks, ensuring the availability, performance, and continuous improvement of all technology services, while driving operational excellence, service resilience, cost optimization, and stakeholder satisfaction.
5: SPECIALIST MIDDLEWARE SUPPORT
Job Purpose
The Specialist, Middleware Support ensures the stability, performance, and availability of enterprise middleware platforms such as WebSphere, WebLogic, Kafka, and JBoss.
The role provides technical expertise in installation, configuration, monitoring, and troubleshooting, supporting Enterprise Middleware technologies across the bank.
6: SPECIALIST NETWORK SECURITY
Job Purpose
The Specialist: Network Security is responsible for the operation, hardening, and continuous improvement of the bank’s network security controls across corporate and branch environments. The role manages the bank’s Network Detection and Response (NDR), remote access (VPN), Network Access Control (NAC), DDoS protection, network segmentation, and Web Application Firewall (WAF) solutions, ensuring that network-based threats are detected, prevented, and contained in line with cybersecurity policy and regulatory requirements.
The Specialist works under the technical guidance of the Senior Specialist: Infrastructure Security, supports incident response activities for network-based events, and contributes to the broader objectives of the Cybersecurity Engineering function by maintaining a resilient and well-defended network security posture.
7: SPECIALIST DIGITAL LENDING
Job Purpose
Oversee end‑to‑end credit risk management for all digital loan products by governing digital underwriting models, scorecards, and decision engines to ensure sound credit decisions aligned with the approved risk appetite.
8: SPECIALIST CREDIT ENVIRONMENTAL AND SOCIAL RISK
Job Purpose
To implement the Bank’s Environmental and Social Management System (ESMS) by conducting Environmental and Social Risk assessments, supporting integration of ESG and climate risk into the credit process, monitoring environmental and social performance across the lending portfolio, and ensuring compliance with the Bank’s policies, Bank of Tanzania requirements, international standards, and development finance partner requirements. The Specialist will provide technical expertise on Environmental and Social Risk Management. The Specialist provides technical Environmental and Social Risk support throughout the credit lifecycle by conducting Environmental and Social Due Diligence (ESDD), monitoring portfolio compliance, reviewing Environmental and Social Action Plans (ESAPs), supporting Credit Committees, and ensuring environmental and social risks are effectively managed before and after loan approval.
The Specialist provides technical Environmental and Social Risk support throughout the credit lifecycle by conducting Environmental and Social Due Diligence (ESDD), monitoring portfolio compliance, reviewing Environmental and Social Action Plans (ESAPs), supporting Credit Committees, ESG reporting, climate financing, and ensuring environmental and social risks are effectively managed before and after loan approval.
The role will also support ESG governance, digitalization of E&S risk management processes, and strategic collaboration with internal business units, regulators, investors, and development partners.
9: SENIOR MANAGER CREDIT ENVIRONMENTAL AND SOCIAL RISK
Job Purpose
To provide strategic leadership for the identification, assessment, mitigation, monitoring, and governance of Environmental, Social, and Climate (ESC) risks arising from the Bank’s credit portfolio by ensuring these risks are effectively integrated throughout the credit lifecycle.
The role is responsible for embedding climate and ESG risk requirements into credit policies, systems and processes, and ensuring compliance with the Bank of Tanzania regulations, international standards (including IFC Performance Standards, Equator Principles, and other development finance institution requirements), and the Bank’s sustainability commitments.
The Senior Manager will oversee Environmental and Social Due Diligence (ESDD), portfolio monitoring, covenant management, ESG reporting, climate risk integration, capacity building, and stakeholder engagement while providing Environmental and Social Risk oversight for sustainable finance, climate finance, and other specialized credit transactions and safeguarding the Bank against environmental, social, climate-related, legal, financial, and reputational risks.
The role will also drive continuous improvement of ESG governance, digitalization of E&S risk management processes, and strategic collaboration with internal business units, regulators, investors, and development partners.
10: SENIOR MANAGER TECHNOLOGY RISK & COMPLIANCE
Job Purpose
Responsible for providing strategic leadership, governance, and oversight of the Bank’s Technology Risk Management, IT Controls Assurance, Technology Audit Coordination, Vulnerability & Patch Management, Regulatory Compliance, and Technology Risk Reporting functions.
The role ensures that ICT risks are proactively identified, assessed, mitigated, monitored, and reported in alignment with the Bank’s risk appetite, regulatory requirements, cybersecurity frameworks, and industry best practices.
The position acts as the central coordination point between ICT, Risk Management, Internal Audit, Compliance, Cybersecurity, Regulators, and External Auditors to ensure effective technology governance, control effectiveness, and continuous improvement of the Bank’s technology risk posture
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