Job Vacancies at Serena Hotels August 2026

Job Vacancies at Serena Hotels August 2026, Serena Hotels offers quality accommodation in a diverse collection of 35 up-market properties, including hotels, resorts, safari lodges, camps, palaces and forts. Spanning across 6 countries in the Eastern African region (Kenya, Tanzania, Zanzibar, Uganda, Rwanda, Mozambique and DR Congo) and 12 properties in Asia (Afghanistan, Pakistan and Tajikistan), its portfolio showcases some of the most exquisite and prime locations strategically positioned to offer exciting circuits for its clients.

1: Cashbook Accountant

The Cashbook Accountant is responsible for overseeing cash flow operations, processing bank transactions, and maintaining meticulous financial books for Serena Hotels properties across Tanzania. The role plays a vital part in financial control, bank reconciliations, and routine ledger accuracy.

• Cashbook & Ledger Maintenance: Record all daily cash, cheque, and electronic banking transactions accurately in the general ledger and finance software.

• Bank Reconciliation: Perform timely daily and monthly bank reconciliations, identifying and resolving any discrepancies or unrecorded bank items.

• Cash Flow & Petty Cash Management: Monitor daily liquid balances, manage petty cash disbursements, and perform periodic cash audits across departments.

• Payment Processing & Verification: Verify payment vouchers, vendor invoices, and supporting financial documentation prior to authorizing funds disbursement.

• Financial Reporting: Compile cash flow schedules, banking reports, and transaction summaries for the Finance Manager and management audits. Cashbook Accountant Vacancy at Serena Hotels

Qualifications & Requirements

• Education: Bachelor’s Degree in Accounting, Finance, Commerce, or a related field.

  • Partial or full professional qualifications (e.g., CPA, ACCA) are an added advantage.

• Experience: 2 to 3 years of progressive experience in accounting, cashbook management, or general ledger operations (hospitality sector experience is preferred).

• Technical Skills: Proficiency in accounting software (e.g., SunSystems, Opera, Sage) and advanced skills in Microsoft Excel.

• Core Competencies: High level of numerical accuracy, integrity, analytical problem-solving, and strict adherence to financial internal controls.

The Reservations Agent serves as the central point of contact for guest inquiries, room bookings, and stay arrangements across Serena Hotels properties. The role is responsible for processing reservations, delivering high-level customer service, and maximizing property booking conversion.

• Booking & Inquiries Management: Handle individual and group room reservations via email, telephone, and online booking engines promptly and accurately.

• Customer Care & Upselling: Provide clear property information, room availability, and pricing options while actively upselling hotel packages, excursions, and amenities.

• System Data Entry: Accurately enter and update guest profiles, payment details, special requests, and room allocations within the Property Management System (PMS).

• Cross-Departmental Coordination: Liaise directly with front desk, sales, and guest relations teams to ensure seamless guest arrival and stay experiences.

Qualifications & Requirements

• Education: Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Customer Service, Business Administration, or a related field. Reservations Agent Vacancy at Serena Hotels

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• Experience: Prior experience in hotel reservations, front desk operations, or hospitality customer service is highly desirable.

• Technical Skills: Proficiency in Property Management Systems (PMS) or hotel booking software, along with basic MS Office tools.

• Core Competencies: Excellent verbal and written communication skills, exceptional phone etiquette, strong attention to detail, and customer service orientation.

• Language Proficiency: Fluency in written and spoken English and Swahili.

3: Sales Manager – Camps 

Role Overview & Key Responsibilities

The Sales Manager – Camps will drive business growth, client acquisition, and revenue generation for Serena Hotels’ luxury tented camps and safari properties across Tanzania. The position focuses on cultivating strategic partnerships with tour operators, travel agencies, corporate accounts, and international travel planners.

• Sales Strategy & Revenue Generation: Develop and execute commercial sales strategies to increase occupancy and revenue across Serena’s luxury safari camps.

• Client Relationship & Account Management: Build and maintain strong business relationships with local and international tour operators, travel agents, Destination Management Companies (DMCs), and corporate clients. Sales Manager Camps Vacancy at Serena Hotels

• Market Expansion & Contracting: Conduct sales presentations, negotiate contracting terms, and participate in trade shows or travel expos to expand market reach.

• Pipeline Monitoring & Market Intelligence: Track sales leads, analyze industry trends, monitor competitor activities, and deliver accurate revenue forecasts to regional leadership.

Qualifications & Requirements

• Education: Bachelor’s Degree or Diploma in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.

• Experience: Proven experience in hospitality sales, travel trade contracting, or commercial business development within the safari/camp tourism sector in Tanzania.

• Industry Knowledge: In-depth understanding of the East African safari circuit, international tour operator networks, and luxury camp operations.

• Key Skills: High-level negotiation, contract closing, account management, and excellent interpersonal and presentation capabilities.

• Language Proficiency: Fluency in written and spoken English and Swahili.