Job Vacancies at Yas Tanzania August 2026

Job Vacancies at Yas Tanzania August 2026, At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries.

You will be working in a fast-growing fintech company driven by a culture of innovation, agility, and impact.

Our young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

1: Noc Engineer (5 Positions)

Location: Dar es Salaam

Experience: 0-3 years

Qualifications:

• Technical degree or equivalent in IT, Networks, Telecoms, or Computer Science.
• Strong practical experience may be considered in lieu of a technical degree.
• 0-3 years of experience in IT Operations, NOC, DevOps Support, or Systems Monitoring.
• Hands-on experience with monitoring platforms and ITSM/ticketing tools such as Grafana, Zabbix, ServiceNow, JIRA, or equivalent.

Core Responsibilities

• Continuously monitor GSOC platforms and dashboards, including Grafana, ServiceNow, and related tools, to ensure service availability, performance, and operational stability.
• Track service health indicators, performance baselines, trends, and threshold breaches across all countries within the hub’s monitoring perimeter.
• Identify, investigate, and escalate anomalies, service degradations, and incidents affecting applications, infrastructure, or network services.
• Interpret monitoring alerts and Prometheus metrics to assess service impacts and determine whether performance levels are within acceptable thresholds.
• Create, categorize, prioritize, and assign incident tickets in ServiceNow in accordance with established incident management procedures.
• Maintain accurate and timely ticket updates throughout the incident lifecycle, documenting actions taken, investigation findings, and escalation activities.
• Apply the correct incident classification and root cause categories to ensure quality reporting, trend analysis, and service improvement initiatives.
• Utilize Kibana and other log analysis tools to search, filter, and review logs for troubleshooting and incident investigation purposes.
• Operate as the designated shift operator when required, managing incidents within assigned authority levels and adhering to defined escalation protocols.
• Coordinate and escalate major or concurrent incidents to Senior Operators and relevant support teams to ensure timely resolution.
• Communicate incident status, service impacts, and critical updates clearly to stakeholders and support teams throughout the shift.
• Prepare detailed shift handover reports, including open tickets, ongoing incidents, active alerts, actions taken, and key follow-up items to ensure seamless operational continuity.

Core Competencies

• Experience with Grafana dashboards, metrics analysis, and trend monitoring.
• Basic knowledge of Prometheus metrics, labels, and performance indicators.
• Ability to use Kibana for log searches, filtering, and incident investigation.
• Hands-on experience with ServiceNow incident management and ticket handling.
• Understanding of OSI model fundamentals and TCP/IP networking concepts.
• Familiarity with observability concepts, including metrics, logs, and traces.
• Basic Linux command-line skills and the ability to follow operational runbooks.

2: Hub Team Lead

Qualifications:

• Master’s degree or engineering school qualification in Computer Science, Telecommunications, Information Systems, or a related field.
• 8-12 years of experience in NOC, IT Operations, Telecom, or Fintech.
• Proven leadership experience in incident management, operations, and KPI governance.

Core Responsibilities

• Lead and govern 24/7 operations across Alpha, Bravo, and Charlie shifts, ensuring compliance with shift management and handover processes.
• Ensure accurate shift handovers, roster management, leave coverage, and operational readiness across the hub.
• Act as the primary escalation point for major incidents, owning P1 incident management, resolution coordination, and stakeholder escalation.
• Enforce incident response protocols and coordinate cross-hub support during high-severity or multiple concurrent incidents.
• Oversee operational KPI reporting, including Platform Availability, Transaction Success Rate, MTTD, TTR, MTTR, and Detection Quality Ratio.
• Monitor incident trends and on-call activation metrics, escalating operational capacity concerns when required.
• Manage GSOC monitoring tools, platform configurations, and adherence to operational processes and governance standards.
• Drive cross-hub operational alignment, process compliance, and continuous improvement initiatives.
• Escalate process deviations, operational risks, and unresolved issues to GSOC leadership within agreed timelines.
• Lead and manage the performance of Senior Operators and NOC Operators, ensuring high operational standards.
• Govern onboarding, training, and shift-readiness of new operators in line with established operational requirements.
• Support career development and succession planning, maintaining progression pathways from NOC Operator to Senior Operator and Hub Team Lead roles.

Core Competencies

• Strong knowledge of ITIL incident, problem, and change management.
• Proficiency in ServiceNow ticketing, workflows, and reporting.
• Experience with Grafana and Prometheus monitoring and alerting.
• Skilled in Kibana log analysis and troubleshooting.
• Understanding of mobile money, USSD, and transaction flows.
• Familiarity with network and application monitoring.
• Experience in KPI reporting and dashboard management.

3: Senior Noc Engineer (2 Positions) 

Qualifications:

• Master’s degree or engineering school qualification in Computer Science, Networks & Telecommunications, Information Systems, or a related field.
• 4-8 years of experience in NOC, L2 Support, or DevOps.
• Hands-on experience with monitoring tools, incident ownership, and shift leadership in a high-availability environment.

Core Responsibilities

• Lead and oversee assigned shifts, including Alpha, Bravo, and Charlie, ensuring operational effectiveness, team performance, and quality service delivery.
• Review and approve shift handovers, ensuring all open incidents, active alerts, and operational activities are accurately transferred between shifts.
• Maintain on-call readiness during designated shifts and provide incident leadership during major or concurrent service disruptions.
• Coordinate incident communications, escalation notifications, supplier engagement, and stakeholder updates in line with operational procedures.
• Own and manage escalated incidents, conducting detailed investigations and troubleshooting before further escalation to higher support levels.
• Perform advanced analysis using Kibana, Grafana, and related monitoring tools to identify root causes, service anomalies, performance trends, and potential risks.
• Translate technical issues into business impact assessments and provide clear operational updates to management and stakeholders.
• Manage supplier escalations, ensuring timely resolution, effective tracking, and post-incident follow-up activities.
• Proactively monitor services, validate alert effectiveness, and recommend improvements to monitoring thresholds, detection quality, and observability capabilities.
• Support continuous improvement initiatives by identifying monitoring gaps, contributing to supervision architecture, and enhancing operational processes.
• Apply observability best practices by correlating technical performance indicators with business service outcomes and customer experience metrics.
• Coach and support NOC Operators through structured feedback, operational guidance, onboarding support, and performance improvement recommendations.

Core Competencies

• Advanced Grafana dashboarding, alerting, and trend analysis.
• Strong Prometheus knowledge, including metrics, PromQL, and alert troubleshooting.
• Advanced Kibana/ELK log analysis and event correlation.
• Proficiency in ServiceNow incident, problem, and change management.
• Ability to trace issues across end-to-end service flows.
• Understanding of Docker, Kubernetes, and microservices monitoring.
• Familiarity with mobile money, USSD, APIs, and transaction flows.

If this description corresponds to you, grow with us by applying before August 27, 2026.