New Vacancies at NBC Bank October 2026, NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

1: Relationship Manager: Micro SME

Job Summary

Responsible to drive business growth from Micro-Small & Medium Enterprises (Micro-SMEs) Segment in-line with Bank’s Policy, Procedures and Strategy.

Job Description​

1. Business Growth

• Develop and maintain business relationship with existing and potential customers and act as Bank’s key contact person to Micro-SME customers
• Assist branches to identify, negotiate business opportunities to grow business portfolio in line with annual business targets
• Initiate and conduct customer engagements such as focus groups, customer forums, workshops aimed at identifying customer needs, building and strengthen relationships with customers, customer retention and customer loyalty creation
• Engagement with various stakeholders   to ensure growth of Micro-SME business and that Bank’s interests are properly represented and safeguarded
• Manage sales leads  through the entire funnel, ensuring consistent pipeline progression from first touch to contract maturity across all branches.”
• Participate in developing business operating flows, procedures and processes.
• Support Manager Micro-SME lending on soliciting and managing guarantee funds to enhance security cover to Micro-SME loan portfolio.
• Support branches in credit structuring and appraisal of Micro-SME loan applications to ensure facilities are granted according to Bank’s Policy and Procedures
• Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and target
• Support branches to solicit deposits from Micro-SME customers to meet Retail liability targets
• Benchmark bank’s products and services to that of competitors in the market and advice improvement whenever needed.
• Explore, initiate and nurture emerging business leads/opportunities for growth of Micro-SME business across branches.
• Monitor and ensure Micro-SME loan portfolio quality is within the acceptable risk levels.
• Perform other duties as may be directed or assigned by his/her supervisor

2.       Product Development

• Collaborate with Product team in enhancing and developing new products to suit Micro-SME customers and ensure training and launches are done in accordance with Bank procedures·
• Monitoring efficiency and effectiveness of Micro-SME product, review performance and recommend corrective measures accordingly.
• In collaboration with Product team, review and advise on proper pricing of Micro-SME products to remain competitive in the market.
•      Develop and maintain a product catalogue for Micro-SME business

3.       Risk Management

• In collaboration with Credit Unit, participate in review of Credit Policy, Procedure Manual etc to accommodate market, industrial and regulatory changes in Micro-SME lending business·
• Address Risk, Compliance or Audit issues related to Micro-SME business in the Bank·       Ensure compliance with Micro-SME procedures in all business engagements·
•      Assist branches to monitor performance of Micro-SME portfolio and undertake or recommend appropriate intervention to ensure it performs in line with approved performance indicators and targets·
•      Assist branches to ensure compliance with loan covenants.
• Participate in developing business operating flows, procedures and processes

4.0 Education and Experience Required

4.1Education required.

Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking Certification will be an added advantage.

4.2Experience required.

• At least 3 years of working experience in Banking Industry
• undefined
• Significant understanding of Micro-Finance Lending business with proven success in developing client relationships and delivery of solutions to the bottom of the Banking Pyramid.

4.3 Other Relevant Requirements

o   Ability to work under pressure in complex environment including travelling to upcountry

o   Sound understanding of Microfinance products and services

o   Self-motivated, innovative with ability to initiate and lead change.

o   Excellent knowledge of Banking operations and financial markets in Tanzania

o   Well-developed analytical, quantitative and problem-solving skills.

o   Credit structuring and analysis skills

o   Excellent communication (English and Kiswahili), numerical, analytical and report writing skills

o   Strong computer skills; proficient in outlook, word, excel and power point

o   Managerial and leadership skills (Analytical, Conceptual and resourcefulness)

o   Strong interpersonal and networking skills for both internal and external customers

o   Ability to prioritize effectively and execute tasks in a high-pressure environment

Qualifications

Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Higher Diplomas – Business,

Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)

2: Relationship Manager Commercial

Job Description

RESPONSIBILITIES

Sales and Service: 65%

• Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers
• Generating ongoing referral business from existing customers within the portfolio
• Identify sales and services opportunities and offering solutions appropriate for the customer’s needs, goal and objectives
• Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
• Adopt a commercial approach to cost control and income generation
• Expand assigned portfolios through product optimization and profitable cross selling
• Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards
• Establish relationships and maintain proactive and regular contact with clients as part of the agreed contact plan
• Utilize all customer contact processes and products to develop a better understanding of customer needs
• Provide feedback to clients, even if query or complaint has not been resolved yet.
• Educate customer on the new operating models
• Engage the customer and introduce prepared solutions
• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training
• Maintain customer records and accurate completion of applications and paperwork
• Work closely with customer service teams, responding to complex servicing requests and complaints for customers
• Work proactively with colleagues across the group to support the growth of lead generation
• Promote alternative delivery channels to clients
• Proactively raise the profile and reputation of the Bank in the local community
• Provide financial advice to existing and new customers within the local community to remain a reputable Bank
• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing customers
• Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
• Deal with and find solutions to customer complaints
• Research, create and follow up a target list for potential new business.

Business Management 30%

• Research, create and follow up on a target list for potential new business
• Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with Business Analysts, CMAs and Operational Bankers to construct credit applications).
• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management 5%

Day to day coaching and development of Business Analysts, Relationship Officers  and Operational Bankers

Technical skills / Competencies

·       Relationship skills

·       Credit Risk skills

·       General Business banking knowledge

·       Communications skills

·     Deciding and initiating action

·     Relating and networking

·     Persuading and influencing

·     Analyzing

·     Planning and organizing

·     Delivering results and meeting customer expectations

·     Following instructions and procedures

·     Coping with pressure and setbacks

Knowledge, Expertise and Experience

• Meeting customers’ needs
•  Personal Organization
• Business awareness                                                           ·
• Adaptability
• Business development
•  Decision making
• Managing Relationships
• Team results
• Innovative
• Active listening
• Analysis and judgement

MINIMUM REQUIREMENTS

·     Bachelor  Degree in Commerce or  Arts Degree (Economics) or equivalent qualification

·     Five (5) years experience in customer facing role

·     Two (2) years experience within a sales and service environment

·     Two (2) years experience in developing and maintaining relationships with high value customers

. 7-10 years general banking experience

Qualifications

Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies, Digital familiarity (Meets all of the requirements),

Effective communication – Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets all of the requirements)

End Date: October 3, 2026 (7 days left to apply)

CLICK HERE TO APPLY