New Job Vacancies at NBC Bank June 2026

Sales and Relationship Management : 40%

Outputs to deliver this accountability

Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services.

Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.

With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.

Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.

Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients

Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)

Customer Service: 20%

Outputs to deliver this accountability:

Proactively and professionally manage client experience by providing appropriate answers regarding products and services.

Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.

Keep accurate records of discussions or correspondences with clients

Effectively co-ordinate client relationship/activities with other department within the bank.

Educate customers on the banks products, services and procedures.

Use client feedback to improve product and service offering

Compliance and Risk Management: 20%

Outputs to deliver this accountability:

Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.

Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.

Check and signoff each on loan applications, legal documents; by taking accountability for accuracy and quality the documents.

Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions, .

Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.

Drive credit review process (New and renewal) by submitting to credit department all required documents as per checklist, comprehensive call report and renewal documents 90 days before expiry of the facilities.

Manage down accounts without limits by submitting outstanding financials on time and following up on outstanding securities and updating credit files on regular basis.

Prompt response on reports related to loan in arrears, excess by calling clients, and communicate resolutions to within 24 hrs.

Team and Networking :10%

Outputs to deliver this accountability

Attend daily Branch meetings and knowledge sharing meetings

Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).

Attend local functions/community/governmental and business development activities

Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.

Provide feedback into the performance review of other members of Cross function team

Self-Development :10%

Outputs to deliver this accountability

Comply and keep abreast of all policies, procedures, and circulars updates.

Ensure self-development pertaining to career path to develop knowledge and skills

Complete all critical compliance training

Other duties

Perform all other duties as reasonably assigned

Education and Experience Required:

Bachelor Degree or Advanced  Diploma – Business/Accounting

3 years of banking experience

Knowledge, Skills and competences required:

Strong financial and business skills

PC skills and Microsoft Office

Proven ability to develop and implement sales plans

Clear understanding of credit process, and procedure

Good problem solving and decision making skills

Good oral and written communication skills

Good time management and organization skills

Ability to work on team and support others

Strong integrity and professionalism

Good knowledge of Bank Products

Risk Management

Credit risk

Operation risk

Market risk

Key Accountabilities

Accountability:  Business management- 20%

• Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
• Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.

Accountability:  People management- 30%

• Manage a team of staff to ensure effective daily operations Manage a team of people to ensure effective daily operations.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year. Establish and maintain a succession plan for the team
• Manage a team to ensure effective daily operations
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Establish and maintain a succession plan for the team
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
• Review and update the department’s organization structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
• Motivate to and obtain approval from the Head of Cluster for any additional headcount for the team
• Approve leave requests for team members and create leave plans to ensure adequate coverage
• Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Head of Cluster and create plans to address the issues
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required

Accountability:  Controls-15%

• Manage the implementation of all processes and procedures as stipulates in all branch operation manuals
• Ensure all reports and returns are prepared and submitted on time as required
• Ensure that business continuity plan is up to date and staff are fully aware of it and  the responsibilities attached thereon·
• Build awareness, keep up to date and comply with KYC and AML regulations, comply and keep up to date with all policies and procedures
• Adhere the procedure for protecting ones id and password
• Manage and ensure prompt execution of audit queries/requests
• Ensure Branch cash balances daily
• Ensure adherence to safety ans security
• Ensure daily cash position is reported as required
• Ensure that strong room keys are properly managed as per policy
• Ensure that hand-overs of keys are properly done
• Report  excess as soon as it arises and arrange for insurance cove
• Ensure that snap checks are done and recorded
• Manage all cash limits in the branch i.e. teller limits and total branch cash limits
• Manage and control effective ATM Replenishment and Balancing
• Manage and control cash movement to and from the branch and confirm security arrangement are in place

Accountability:  Drive the achievement of contracted targets in the branch-20%

• Build, develop and maintain high performing team committed to achieving success through others
• Lay down strategies for achieving contracted targets and communicate to branch staff
• Look for new customers and take over business from competitors
• Implement world class management practice to drive branch performance in achieving to branch targets. Lead the branch in identifying and meeting customer needs through selling and cross selling NBC products and services implement lead generation and referral  systems in the branch·
• Review and evaluate the branch performance in accordance with the strategy manage business risk in the area of responsibility

Accountability: Enhance the unit image in the community-10%

• Identify a network of key customers and role players in the community  and build relationship with them
• Create and maintain a high profile in the community
• Participate in the community functions effectively

 Accountability: Manage personal career development-5%

• Keep updated with circulars, manuals and policies
• Meet training objectives as set out in personal training and development plan
• Proactively identify personal development areas and training needs
• Possess competent knowledge of NBC products and services and keep updated of changes

Role / Person Specification

Education and Experience Required

• Bachelor degree in Commerce/Banking and finance
• At least 5 years of working experience

Knowledge & Skills:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating